Customer Service Manager Asst Part Time

Socket.dev; Perryville (MO); On-site; USD 15,000 - 21,000; Part time

Job summary

Socket.dev in Perryville, MO is seeking a part-time Retail Sales Associate to help customers with product knowledge, answer questions, and maintain store displays. You will support sales goals and represent the store in a positive manner.

You should be friendly, adaptable, and able to work a flexible schedule. Basic computer skills, strong communication, and a calm, proactive approach are essential to succeed in a fast-paced retail environment.

Qualifications

• Friendly and outgoing personality.
• Strong work ethic and interpersonal skills.
• Basic computer skills.
• Ability to work a flexible schedule.
• Effective communication with customers in person and over the phone.
• Ability to multi-task and stay calm under stress.
• Follow oral and written instructions; take initiative.

Responsibilities

• Greet customers, determine needs, and recommend merchandise.
• Advise customers on utilization and care of merchandise.
• Answer questions promptly and politely.
• Stock and recover merchandise.
• Keep the work area clean and organized.
• Operate pallet jacks and forklifts as needed.
• Ensure proper signage is in place throughout the department.
• General use of computer to check prices and inventories.
• Assist with inventory preparation.
• Create special orders, as needed.
• Safety awareness of store hazards.
• Handle customer complaints professionally.
• Bring in carts from outside.
• Additional duties, as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Problem-solving

Flexibility

Basic computer skills

Team player

Job description

DEPARTMENT: Retail Store

REPORTS TO: Store Manager

FLSA STATUS: Non-Exempt

POSITION TYPE: Part-Time

POSITION SUMMARY:

Sales associates work closely with customers and provide them with product knowledge in terms of features, warranties, special discounts or deals, and any additional information about the product. They should maintain the visual appearance of the store by managing store displays and keep up with trends and competition. Retail sales associates are expected to create and maintain a long-term relationship with the customers in order to achieve sales goals and represent the store in a positive manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Greet customers, determine their needs/wants, and recommend merchandise
2. Advise customers on utilization and care of merchandise, as needed.
3. Answer any customer questions or concerns in a prompt and friendly manner
4. Stock and recover merchandise
5. Keep work area clean and organized
6. Operate pallet jacks and forklifts, as needed
7. Ensure proper signage is in place throughout assigned department
8. General use of computer to check prices and inventories
9. Assist with inventory preparation
10. Create special orders, as needed
11. Safety awareness of anything in store that may be hazard to employees or customers
12. Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner
13. Bring in carts from outside
14. Additional duties, as assigned

REQUIREMENTS & QUALIFICATIONS:

1. Must have a friendly and outgoing personality
2. Must possess strong work ethic and interpersonal skills
3. Basic computer skills
4. Must be able to work a flexible schedule
5. Ability to:

• Effectively communicate with customers, in-person and over the phone
• Multi-Task
• Maintain a pleasant and calm disposition under stress
• Understand and follow oral and written instructions
• Demonstrate initiative and effective problem-solving skills within the scope of the position

Physical Requirements:

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.