Customer Service Manager Part Time

Mackenthun's Fine Foods; Minnetrista (MN); On-site; USD 34,440 - 48,216; Part time

Benefits offered by this job

Earned Safe & Sick Time

Shift differentials for working Sundays & Holidays

10% discount at any Mackenthun’s locations

Referral bonuses

Dietitian services

Job summary

Mackenthun's Fine Foods in Minnetrista is looking for a part-time Customer Service Manager. In this role, you will handle customer complaints, coordinate service operations, and assist with training staff.

The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment. You will also enjoy benefits like earned sick time and discounts at Mackenthun's locations.

Qualifications

• Proven experience in a customer service or coordination role, preferably within a fast paced environment.
• Must be able to speak, read, and write the English language.

Responsibilities

• Handle customer complaints and escalations professionally.
• Coordinate day-to-day customer service operations.
• Process orders, returns, and exchanges.
• Assist with training and development of cashiers.
• Ensure compliance with policies and legal requirements.

Skills

Strong problem solving abilities

Customer focused approach

Organizational skills

Multi-tasking skills

Effective communication

Education

High School Diploma or Equivalent

Tools

Google Suite

Job description

Description

Join our team as a part time Customer Service Manager. This position schedule includes closing shift a couple/few times a week (2-10:00pm); every other weekend and occasional holidays . The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving.

Key Responsibilities

• Handle customer complaints and escalations in a professional and effective manner
• Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery
• Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
• Process order, returns, and exchanges according to company policies
• Assist with training and development of cashiers and courtesy clerks
• Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
• Ensure compliance with all relevant policies, procedures, and legal requirements

Requirements

Education & Experience

• High School Diploma or Equivalent
• Proven experience in a customer service or coordination role, preferably within a fast paced environment

Skills & Competencies

• Must be able to speak, read and write the English language
• Strong problem solving abilities with a customer focused approach
• Strong organizational and multi tasking skills
• Ability to work effectively independently and as part of a team

Desirable Qualifications

• Comfortable using Google Suite

Working Conditions and Physical Demands

• Constant standing, use of hands, reaching, and communicating
• Frequent walking
• Occasionally need to stoop, kneel or crouch
• Occasional heavy liftings up to 25 pounds
• Fast paced, multi faceted environment

Benefits Summary:

Part Time

• Earned Safe & Sick Time
• Shift differentials for working Sundays & Holidays
• 10% discount at any Mackenthun’s locations
• Referral bonuses
• Dietitian services