Customer Service Manager: Lead Service Excellence

Raymour & Flanigan Furniture and Mattresses; Kinnelon (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading furniture retailer in Kinnelon, NJ, seeks a management professional with strong customer service skills. Key responsibilities include leading a team to provide exceptional customer experiences, managing associate information, and resolving customer issues. The ideal candidate should have at least three years of management experience in a retail or customer service environment, possess strong problem-solving capabilities, and be flexible with a retail schedule. This position supports a drug and smoke-free environment.

Qualifications

• Minimum three years' management experience in a customer service or retail environment.
• Flexibility to work a retail schedule including nights, weekends, and holidays.

Responsibilities

• Provide superior customer service in every situation.
• Successfully lead and develop a team for modeling service excellence.
• Manage associate payroll, benefits, and performance information.
• Proactively resolve escalated customer issues.

Skills

Customer service

Management

Problem-solving

Communication skills

Organizational skills

Education

Bachelor's degree preferred

Tools

PC-based applications

Job description

A leading furniture retailer in Kinnelon, NJ, seeks a management professional with strong customer service skills. Key responsibilities include leading a team to provide exceptional customer experiences, managing associate information, and resolving customer issues. The ideal candidate should have at least three years of management experience in a retail or customer service environment, possess strong problem-solving capabilities, and be flexible with a retail schedule. This position supports a drug and smoke-free environment.