Retail Sales & Customer Service Manager

Macy's; New York (NY); On-site; USD 65,640 - 109,200; Full time

Benefits offered by this job

401k

Medical/vision/dental/life insurance options

PTO accruals

Holidays

Leadership development and continuous learning opportunities

Job summary

A leading retail company in New York is seeking a Manager, Sales and Customer Service. This role involves leading a team to enhance customer experiences and exceeding sales goals through effective coaching. Candidates should have 3-5 years of retail management experience and a passion for exceptional service. Competitive pay and benefits are offered, including performance-based incentives and a 401(k) match.

Qualifications

• 3-5 years of management experience in retail.
• This position requires heavy lifting, constant moving, standing, and reaching.
• Must be able to work a flexible schedule based on department and company needs.

Responsibilities

• Build and lead a productive team to engage customers.
• Exceed sales goals through coaching and optimizing productivity.
• Conduct ongoing talent analysis and establish career progression plans.

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent work experience

High School diploma or equivalent

Tools

Microsoft Suite

Job description

A leading retail company in New York is seeking a Manager, Sales and Customer Service. This role involves leading a team to enhance customer experiences and exceeding sales goals through effective coaching. Candidates should have 3-5 years of retail management experience and a passion for exceptional service. Competitive pay and benefits are offered, including performance-based incentives and a 401(k) match.