Retail Customer Experience & Sales Manager

Macy's; Newark (DE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay and benefits

401(k) match

Paid time off and holidays

Employee Assistance Program

Job summary

A leading department store in Newark, DE is looking for a Manager, Sales & Customer Service to drive exceptional customer experiences and exceed sales goals. You will lead a dedicated team, manage operations, and foster a positive environment. The ideal candidate has retail management experience and is passionate about customer service. Join us to be part of a dynamic team that values inclusivity and offers great benefits to support your future growth.

Qualifications

• 3-5 years of management experience in retail.
• Proficient in Microsoft suite and computers.
• Ability to lift at least 30 lbs and stand for long periods.

Responsibilities

• Build a productive, enthusiastic team to engage with customers.
• Exceed sales goals through coaching and optimization.
• Manage selling support and operational areas.
• Conduct talent analysis and establish career progression plans.
• Interview, hire, train, and manage direct and indirect reports.

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent work experience

High School diploma or equivalent

Job description

A leading department store in Newark, DE is looking for a Manager, Sales & Customer Service to drive exceptional customer experiences and exceed sales goals. You will lead a dedicated team, manage operations, and foster a positive environment. The ideal candidate has retail management experience and is passionate about customer service. Join us to be part of a dynamic team that values inclusivity and offers great benefits to support your future growth.