Customer Service Manager - Lead High-Volume Ops & CX

Avery Dennison; Village of Liverpool (NY); In loco; USD 106.000 - 142.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare Network

401(k) Retirement Plan

Life Insurance

Paid Time Off

Descrizione del lavoro

Avery Dennison is seeking a senior customer service and operations leader to manage day-to-day high-volume customer service operations, dynamically scheduling staff to handle fluctuating order volumes and tight delivery windows.

You will serve as the senior escalation point for critical disputes, oversee end-to-end order processing from entry through logistics, monitor KPIs and budgets, and collaborate with regional Commercial, Sales and Finance to align goals with revenue targets.

Competenze

• 3+ years of customer service or operations management experience in a fast-paced environment.
• Strong background and leadership experience in retail management strongly preferred.
• Hands-on experience or functional product knowledge in Workwear or Team Sports equipment/apparel is highly desirable.

Mansioni

• Attract, retain, and cultivate high-potential talent within the regional branch while managing performance through coaching, ongoing feedback, and structured annual reviews.
• Oversee day-to-day high-volume customer service operations, dynamically scheduling and shifting personnel to handle fluctuating order volumes, seasonal peaks, and tight delivery windows.
• Serve as the senior escalation point for critical customer disputes, supply chain challenges, and end-to-end order processing from entry through logistics communication.
• Continuously analyze workflow efficiency, resolve operational bottlenecks, track KPIs, and administer operational budgets.
• Partner closely with regional Commercial, Sales, and Finance leads to align customer service goals with revenue targets and serve as a direct communication bridge to senior enterprise leadership.

Conoscenze

Customer service leadership

Staff scheduling

Escalation management

High-volume operations

Descrizione del lavoro

Avery Dennison is seeking a senior customer service and operations leader to manage day-to-day high-volume customer service operations, dynamically scheduling staff to handle fluctuating order volumes and tight delivery windows.

You will serve as the senior escalation point for critical disputes, oversee end-to-end order processing from entry through logistics, monitor KPIs and budgets, and collaborate with regional Commercial, Sales and Finance to align goals with revenue targets.