Customer Service Manager

Americas Mailbox Inc; Box Elder (SD); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

401(k)

Company-paid life insurance

Dental and vision insurance

Employee recognition and incentive ��-

Company events and team activities

Opportunities for professional growth

Job summary

Americas Mailbox is seeking a Customer Service Manager to lead and support our on-site team, ensuring high-quality service across phone, email, and in-person interactions. The role collaborates with Mailroom, Accounting, Vehicle Registration, and Campground ops to meet customer needs efficiently.

The ideal candidate will have proven leadership, coaching, and conflict-resolution skills, with strong communication and organizational abilities to manage multiple priorities and deliver outstanding

Qualifications

• Experience managing or supervising a customer service/office team.
• Strong leadership and coaching abilities.
• Experience resolving escalated customer concerns and conflicts.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with email, spreadsheets and basic office software.
• Ability to learn company services and explain them clearly.
• Strong interpersonal skills and cross-department collaboration.
• Professional, customer-focused problem-solving approach.

Responsibilities

• Lead, supervise, and coach the on-site customer service team.
• Oversee phone, email, and front desk interactions.
• Assist customers with mail-forwarding, vehicle registration, campground inquiries, billing, and accounts.
• Handle escalated concerns and provide service recovery.
• Monitor response times, follow-ups, and service quality.
• Train new employees and provide ongoing coaching.
• Establish and maintain customer service procedures and standards.
• Collaborate with Mailroom, Accounting, Vehicle Registration, Campground, and others.
• Identify opportunities to improve processes and customer experience.
• Ensure the department remains organized, responsive, and professional.

Skills

Leadership

Coaching

Customer service

Communication

Organizational skills

Time management

Prioritization

Email/Spreadsheets

Interpersonal skills

Problem solving

Job description

Customer Service Manager

Americas Mailbox

Location: Box Elder, South Dakota
Employment Type: Full-Time, On-Site
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Compensation: $53,000–$60,000 per year, depending on experience

Position Summary

Americas Mailbox is seeking an experienced Customer Service Manager to lead and support our on-site customer service team.

The Customer Service Manager will be responsible for overseeing daily customer service operations, coaching and developing team members, resolving escalated customer concerns, and ensuring a consistently high level of service across phone, email, and in-person interactions.

This position works closely with other departments, including Mailroom, Accounting, Vehicle Registration, and Campground operations, to ensure customer needs are handled efficiently and professionally.

Key Responsibilities

• Lead, supervise, and coach the on-site customer service team.


• Oversee customer interactions by phone, email, and at the front desk.


• Assist customers with mail-forwarding services, vehicle registration, campground-related inquiries, billing, and account questions.


• Handle escalated or complex customer concerns and provide effective service recovery when necessary.


• Monitor response times, follow-ups, and overall customer service quality.


• Train new employees and provide ongoing coaching and performance feedback.


• Establish and maintain effective customer service procedures and standards.


• Work collaboratively with Mailroom, Accounting, Vehicle Registration, Campground, and other departments.


• Identify opportunities to improve processes, efficiency, and the overall customer experience.


• Help ensure the customer service department remains organized, responsive, and professional.

Qualifications

The ideal candidate will have:

• Previous experience managing or supervising a customer service, front-desk, or office team.


• Strong leadership and employee coaching skills.


• Experience resolving escalated customer concerns and workplace conflicts.


• Excellent written and verbal communication skills.


• Strong organizational and time-management abilities.


• The ability to manage multiple priorities while meeting deadlines.


• Proficiency with email, spreadsheets, and basic office software.


• The ability to learn company services and explain them clearly to customers.


• Strong interpersonal skills and the ability to work effectively with multiple departments.


• A professional, customer-focused approach to problem-solving.

Applicants must be authorized to work in the United States. Americas Mailbox is unable to provide employment visa sponsorship for this position.

This position also requires the ability to perform the physical requirements associated with working at a customer service/front-desk environment, including standing for extended periods when necessary.

Compensation & Benefits

• $53,000–$60,000 per year, depending on experience


• 401(k)


• Company-paid life insurance


• Dental and vision insurance


• Employee recognition and incentive programs


• Company events and team activities


• Opportunities for professional growth and advancement

About Americas Mailbox

Americas Mailbox provides mail-forwarding, vehicle registration, campground, and related services to customers throughout the United States.

Our team is committed to providing dependable, professional, and responsive service while maintaining a positive and collaborative work environment.

Equal Opportunity Employer

Americas Mailbox is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs without regard to legally protected characteristics.