Customer Service Manager in Training — Lead & Grow

Uline; Gurnee (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Paid holidays

Tuition Assistance

On-site fitness

Job summary

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to develop on-the-job leadership skills in our state-of-the-art call center. Earn while you learn with comprehensive training and hands-on supervision.

This full-time, on-site role offers hourly pay of $29–$34, 24/7 shifts, opportunities for advancement, and strong benefits including health insurance, 401(k) with match, generous PTO, and tuition assistance.

Qualifications

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Leadership

Customer service

Teamwork

Education

Bachelor’s degree

Job description

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to develop on-the-job leadership skills in our state-of-the-art call center. Earn while you learn with comprehensive training and hands-on supervision.

This full-time, on-site role offers hourly pay of $29–$34, 24/7 shifts, opportunities for advancement, and strong benefits including health insurance, 401(k) with match, generous PTO, and tuition assistance.