Customer Service Manager in Training

Uline; Waukegan (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Complete health insurance coverage and

401(k) with 6% employer match

Paid holidays and generous paid time 

Tuition Assistance Program

Job summary

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to develop on-the-job leadership skills at our state-of-the-art call center and empower reps to deliver legendary service. This full-time, on-site role operates with 24/7 shifts and a comprehensive hands-on training program designed to master customer service management and department procedures.

Uline offers health insurance, a 401(k) with 6% match, paid holidays and generous PTO, plus tuition assistance to help you grow your

Qualifications

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Leadership

Customer service

Teamwork

Attention to detail

Education

Bachelor's degree

Job description

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to develop on-the-job leadership skills at our state-of-the-art call center and empower reps to deliver legendary service. This full-time, on-site role operates with 24/7 shifts and a comprehensive hands-on training program designed to master customer service management and department procedures.

Uline offers health insurance, a 401(k) with 6% match, paid holidays and generous PTO, plus tuition assistance to help you grow your