Customer Service Manager - Hybrid, Escalation & CRM Lead

Visa; Scranton (Lackawanna County); Híbrido; USD 88 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Premium healthcare

Home-office allowance

Resumo da oferta

Visa is seeking a candidly-kind Customer Service Manager in Scranton, PA, to fuse SLA management with phone etiquette into a growth engine. The role is hybrid, with 8+ years in escalation management paving the way to a leadership seat you steer at Visa.

You'll own end-to-end sales cycles, partner with demand-gen teams, and build territory plans across Scranton. Competitive salary: $88,000–$130,000 with premium benefits.

Qualificações

• 8+ years in sales/marketing roles.
• Ability to own end-to-end sales cycle.
• Hybrid-work adaptability.
• Strong escalation-management alignment with CRM.

Responsabilidades

• Partner with Organization specialists to align content with demand-generation goals
• Build territory plans that maximize coverage across Scranton, PA
• Own the handoff doc that keeps nothing falling between Escalation Management and CRM
• Keep Scranton renewals from slipping by owning the timeline
• Walk the Scranton, PA territory and know it better than the map
• Own the full sales cycle from initial outreach to signed contract

Conhecimentos

Integrity

Patience

Communication discipline

Scranton network

Sales/Marketing

Descrição da oferta de emprego

Visa is seeking a candidly-kind Customer Service Manager in Scranton, PA, to fuse SLA management with phone etiquette into a growth engine. The role is hybrid, with 8+ years in escalation management paving the way to a leadership seat you steer at Visa.

You'll own end-to-end sales cycles, partner with demand-gen teams, and build territory plans across Scranton. Competitive salary: $88,000–$130,000 with premium benefits.