Customer Service Manager - Engineered-to-Order Packaging

nVenia, A Duravant Company; Illinois; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Flexible Spending Accounts or Health Savings Accounts

Paid Life and Disability Insurance

Paid Maternity/Paternity Leave

Job summary

nVenia, A Duravant Company, located in Wood Dale, IL, is seeking a Manager of Customer Service. This role leads a team in a mid-sized call center environment, focusing on driving exceptional customer experiences and managing order inquiries in a technical manufacturing setting.

The ideal candidate has extensive customer service experience, a strong background in managing call center teams, and excellent communication skills. This position includes a competitive benefits package and the opportunity for professional growth.

Qualifications

• 5+ years of progressive customer service experience, with at least 2 years in a management role.
• Experience managing teams in a call center environment of 15-50 agents.
• Strong understanding of order management lifecycles and technical customer inquiries.

Responsibilities

• Lead and develop a team of Customer Service Representatives.
• Manage daily call center operations including staffing and scheduling.
• Serve as the escalation point for complex customer inquiries.

Skills

Team Leadership

Call Center Management

Customer Service

Analytical Skills

Technical Communication

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

Zendesk

Five9

Genesys

ERP systems

Job description

nVenia, A Duravant Company, located in Wood Dale, IL, is seeking a Manager of Customer Service. This role leads a team in a mid-sized call center environment, focusing on driving exceptional customer experiences and managing order inquiries in a technical manufacturing setting.

The ideal candidate has extensive customer service experience, a strong background in managing call center teams, and excellent communication skills. This position includes a competitive benefits package and the opportunity for professional growth.