Engineered-to-Order Customer Service Manager

Duravant; Wood Dale (IL); On-site; USD 66,400 - 106,250; Full time

Job summary

Duravant in Wood Dale, IL is seeking a Manager of Customer Service to lead a high-performing team in a mid-sized call center. The role is pivotal in driving exceptional customer experiences while managing daily operations, developing team capabilities, and improving processes. The ideal candidate should possess strong leadership skills and a deep understanding of engineered-to-order manufacturing.

This full-time position requires a mix of technical knowledge and customer orientation, along with excellent communication abilities. The salary range is $66,400.00 - $106,250.00.

Qualifications

• 5+ years of customer service experience with 2 years in management.
• Strong understanding of order management and technical product inquiries.
• Experience managing 15-50 agents in a call center.

Responsibilities

• Lead and coach a team of Customer Service Representatives.
• Manage call center operations and performance metrics.
• Serve as escalation point for complex order inquiries.

Skills

Customer Orientation

People Leadership

Operational Discipline

Analytical Skills

Cross-Functional Collaboration

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

Zendesk

ERP systems

Job description

Duravant in Wood Dale, IL is seeking a Manager of Customer Service to lead a high-performing team in a mid-sized call center. The role is pivotal in driving exceptional customer experiences while managing daily operations, developing team capabilities, and improving processes. The ideal candidate should possess strong leadership skills and a deep understanding of engineered-to-order manufacturing.

This full-time position requires a mix of technical knowledge and customer orientation, along with excellent communication abilities. The salary range is $66,400.00 - $106,250.00.