Customer Service Manager

Staff Financial Group; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Benefits

Job summary

Staff Financial Group is seeking a Customer Service Manager to oversee daily customer service operations, ensuring timely, accurate service and strong relationships with customers. You will supervise a team of Customer Service Representatives and partner with internal teams to deliver professional service that builds loyalty.

A background in business and leadership in manufacturing contexts is preferred, with proven communication and problem-solving abilities.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Certifications in customer service management or related areas are a plus.
• 3+ years in customer service leadership; 2+ years in manufacturing preferred.
• Proven success managing customer relationships in fast-paced environments.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Oversee daily customer service operations.
• Supervise a team of Customer Service Representatives.
• Provide administrative and logistical support as needed.
• Partner with internal teams to deliver accurate, timely service.
• Drive continuous improvement and adoption of AI/automation where appropriate.

Skills

Customer relationships

Leadership

Communication

Problem-solving

Attention to detail

Organization

Multitasking

Collaborative mindset

Education

High School Diploma

Bachelor's degree in Business/Marketing

Certifications in customer service management

Tools

Microsoft Office Suite

ERP systems

CRM/order management systems

Job description

The Customer Service Manager plays a key role in maintaining strong customer relationships and ensuring smooth coordination between the company and its customers. This position oversees daily customer service operations, provides administrative and logistical support, and partners with internal teams to deliver accurate, timely, and professional service that strengthens customer satisfaction and loyalty.

Education & Experience:

• High School Diploma required; Bachelor’s degree in Business, Marketing, or a related field preferred.
• Relevant certifications in customer service management or food safety are a plus.
• 3+ years of customer service leadership experience; at least 2 years in the manufacturing industry preferred.
• Proven success managing customer relationships in a fast-paced, high-volume environment.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities under tight deadlines.
• Proficient in Microsoft Office Suite, ERP, and CRM/order management systems.
• Demonstrated ability to motivate and develop high-performing teams.
• Customer-focused mindset with strong collaboration skills across departments.
• This position directly supervises a team of Customer Service Representatives.
• A demonstrated continuous-improvement mindset
• Openness to AI, automation, and new ways of working
• Ability to be both a people leader and a hands-on operational manager

Base salary plus Benefits.