Customer Service Manager, Eagle Post & Mail Ops

University of North Texas; Denton (TX); Presencial; USD 33.000 - 40.000; Jornada completa

Descripción de la vacante

University of North Texas in Denton seeks a Customer Service Manager to supervise Eagle Post operations, assist customers with packages, and oversee daily mail distribution. The role includes managing student staff, coordinating postage sales, and ensuring efficient, secure operations.

The successful candidate will have a Bachelor's degree and at least one year of related administrative experience, with strong Microsoft Office skills and familiarity with postal practices.

Formación

• Bachelor's degree or equivalent combination of education and experience.
• Experience in office administration or business management is preferred.
• Strong organizational skills and attention to detail.

Responsabilidades

• Process and distribute incoming mail, packages, and accountable items.
• Handle postage sales, shipping charges, and cash handling duties.
• Coordinate outbound mail and shipments with carriers and tracking.
• Provide excellent customer service for package pickup and mail services.
• Supervise, train, schedule, and evaluate student employees.
• Monitor mail operations for timely and secure deliveries.
• Ensure compliance with USPS regulations and university policies.
• Manage operational supplies and inventory for mail operations.
• Collaborate with vendors to support mail management systems.
• Assist with opening and closing procedures.
• Serve as backup for the Mail & Receiving Manager.

Conocimientos

Exceptional customer service

Advanced Microsoft Office

Supervisory skills

Knowledge of USPS/postal practices

Filing and record keeping

Routing calls/customers

Team coordination

Physical ability to lift 20 pounds

Safety and security precautions

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

University of North Texas in Denton seeks a Customer Service Manager to supervise Eagle Post operations, assist customers with packages, and oversee daily mail distribution. The role includes managing student staff, coordinating postage sales, and ensuring efficient, secure operations.

The successful candidate will have a Bachelor's degree and at least one year of related administrative experience, with strong Microsoft Office skills and familiarity with postal practices.