Customer Service & Mail Operations Manager

University of North Texas System; Denton (TX); On-site; USD 33,000 - 40,000; Full time

Job summary

The University of North Texas System is seeking a Customer Service Manager for Eagle Post in Denton. This role leads daily mail operations, supervises student staff, and ensures accurate processing of packages, postage sales, and inquiries while upholding high service standards.

Reporting to the UNT-Union Administration, the position requires a Bachelor's degree and strong organizational and interpersonal skills. The schedule is Monday–Friday, 8am–5pm, with TRS eligible retirement benefits.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience with office administration and business operations.
• Knowledge of mail services and postal regulations.

Responsibilities

• Process and distribute incoming mail, packages, and accountable items.
• Processes retail sales transactions, including postage sales, shipping charges, and cash handling responsibilities.
• Coordinate and process outbound mail and shipments, ensuring accurate preparation, tracking, and delivery through approved carriers.
• Provide exceptional customer service by assisting customers with package pickup, postage sales, shipping services, and mail-related inquiries.
• Supervise, train, schedule, and evaluate student employees to ensure efficient daily operations and high service standards.
• Monitor package processing and distribution activities to ensure timely, accurate, and secure delivery of mail and parcels.
• Ensure compliance with USPS regulations, carrier requirements, university policies, and established mail services procedures.
• Assist with managing operational supplies and resources, including inventory monitoring, ordering, and maintaining equipment necessary for mail operations.
• Serve as a liaison with software and service vendors to support mail management systems, troubleshoot issues, and improve operational effectiveness.
• Manage opening and closing procedures.
• Serve as backup for and assist Mail & Receiving Manager

Skills

Customer service

Microsoft Office

Supervisory skills

Postal regulations

Education

Bachelor's degree

Job description

The University of North Texas System is seeking a Customer Service Manager for Eagle Post in Denton. This role leads daily mail operations, supervises student staff, and ensures accurate processing of packages, postage sales, and inquiries while upholding high service standards.

Reporting to the UNT-Union Administration, the position requires a Bachelor's degree and strong organizational and interpersonal skills. The schedule is Monday–Friday, 8am–5pm, with TRS eligible retirement benefits.