Customer Service & Mail Ops Manager

University of North Texas - Denton; Denton (TX); Presencial; USD 33.000 - 40.000; Jornada completa

Descripción de la vacante

University of North Texas in Denton seeks a Customer Service Manager to oversee Eagle Post, manage mail operations, and supervise student staff. You will handle package pickup, postage sales, and inquiries while ensuring efficient daily mail processing and high service standards.

This on-site role requires a Bachelor's degree with relevant experience, strong customer service, and knowledge of postal regulations. Join a team committed to reliable campus operations.

Formación

• Bachelor's degree and one year of office administration or business management experience, or equivalent.
• Strong customer service and supervisory abilities.
• Familiarity with postal practices and regulations.

Responsabilidades

• Process and distribute incoming mail, packages, and accountable items.
• Process postage sales and cash handling responsibilities.
• Coordinate outbound mail and shipments with carriers.
• Provide customer service for package pickup and mail inquiries.
• Supervise and evaluate student employees.
• Monitor package processing and ensure secure delivery.
• Ensure USPS compliance and university policies.

Conocimientos

Exceptional customer service

Supervisory skills

Working knowledge of postal practices

Ability to work under pressure

Manual dexterity

Knowledge of safety and security

Establish and maintain relationships

Educación

Bachelor's degree plus 1 year experience or equivalent

Herramientas

Microsoft Office

Descripción del empleo

University of North Texas in Denton seeks a Customer Service Manager to oversee Eagle Post, manage mail operations, and supervise student staff. You will handle package pickup, postage sales, and inquiries while ensuring efficient daily mail processing and high service standards.

This on-site role requires a Bachelor's degree with relevant experience, strong customer service, and knowledge of postal regulations. Join a team committed to reliable campus operations.