Customer Service Manager

McKinley Paper and Packaging Company; Town of Texas (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Relocation assistance

Vision insurance

Job summary

McKinley Paper and Packaging Company, a leader in the paper and corrugated container industry, seeks a Customer Service Manager for our Lancaster, TX facility. You will lead the Customer Service team, coordinate with Outside Sales, and ensure timely, accurate order processing using SAP.

Experience in the corrugated industry and strong verbal/written communication are essential. Relocation and a competitive compensation package based on experience offered.

Qualifications

• Must have customer service experience in a packaging manufacturing environment.
• Excellent verbal and written communication skills.
• Experience using SAP; Amtech experience is highly desired.
• Knowledge of corrugated manufacturing processes is preferred.
• Some college or coursework in Sales or Customer Service; equivalent experience.
• Previous managerial/supervisory experience directing CSR teams.

Responsibilities

• Serve as primary contact for customer and Outside Sales Rep for order placement and coordination.
• Collaborate with production, design and shipping to ensure timely, accurate responses.
• Process orders and new items using SAP.
• Enter quotes into estimating systems for job costing and pricing.
• Track and expedite orders; communicate changes to customers and reps.
• Initiate outside manufacturing orders and follow up details.
• Address customer complaints with sales/management support.
• Adhere to processes to ensure accurate pricing for invoicing.

Skills

Customer service

Team leadership

SAP

Amtech

Verbal & written communication

Education

College coursework

Tools

Amtech

SAP

Job description

McKinley Paper and Packaging Company, a leader in the Paper and Corrugated container industry is currently seeking a Customer Service Manager for our facility in Lancaster, TX. Experience in the Corrugated industry is required!

This position will assist the rest of the Customer Service department with maintaining accounts & developing strong Customer relationships to support and promote current and future business opportunities.

Position Responsibilities, include but are not limited to the following:

• Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication including directing the efforts of CSR's.
• Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations.
• Process orders and new items received from Customers and Sales Reps using SAP.
• Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing.
• Track orders, initiate changes and expedite orders per the Customer or Sales Rep requests and communicating appropriately.
• Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required.
• Address Customer complaints and questions seeking aid from sales and management as necessary.
• Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing.

Requirements:

• Must have Customer Service experience in a Packaging manufacturing environment.
• Superb customer service, including excellent verbal and written communication skills.
• Computer and administrative skills; preferably experience using Amtech is highly desired.
• Knowledge of corrugated manufacturing process is desired.
• Some college and/or Sales or Customer Service coursework and/or equivalent experience
• Previous managerial/ supervisory experience including directing the efforts of CSR's.

We offer a competitive compensation package based on experience for the right candidates.

McKinley Packaging is an Equal Opportunity Employer

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

"McKinley Paper and Packaging Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training."