Customer Service Manager

Core-Mark; Statesville (NC); Sur place; USD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Résumé du poste

Cheney Brothers is seeking a Customer Service Manager to lead the Customer Service department, ensuring prompt, courteous, and accurate service for customers and Account Managers. You will manage staff, support sales initiatives, and contribute to profitability while acting as a collaborative team member.

Responsibilities include staff supervision, service quality, data reporting, and resolving issues to meet customer needs in a fast-paced environment.

Qualifications

• High School Diploma or GED or equivalent experience.
• 4-6 years of experience in customer service, retail and/or sales or warehouse settings.
• Team lead or supervisory experience.

Responsabilités

• Supervises associates, including staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment and clarifies roles to meet customer expectations.
• Provides effective customer service by answering questions, resolving problems, and providing accurate data and reporting.
• Works with other managers to resolve issues and meet customer needs.
• Uses the computer system to access information, process payments, and generate reports.
• Supports achievement of sales and gross profit objectives.
• Motivates CSRs to excel and maintains a positive work environment.
• Performs other related duties as assigned.

Connaissances

Supervisory experience

Customer service

Data reporting

Formation

High School Diploma/GED

Bachelor's degree

Description du poste

Company Description:

Cheney Brothers recognizes the prosperity of our company is built on the efforts of our employees. We offer a high-impact, supportive culture enabling immensely talented people to be brilliant at what they do. Our Cheney Brothers family of over 4,000 dedicated associates have access to world-class leadership and learning experiences, comprehensive benefit packages and endless opportunities to grow their career. We know the best way to back our customers is to back our people. Join our innovative family of industry leaders who never stop investing in the future.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Responsible for the management of the Customer Service department, ensuring that customers and Account Managers receive prompt, courteous and accurate service. Manages assigned staff to meet customer needs and enhance customer relationships. Supports sales initiatives that enhance operating company profitability. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities:

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment through personal example and ensures all employees understand their individual roles in meeting or exceeding internal and external customer expectations.
• Provides effective customer service by answering questions, resolving problems, providing customers with accurate data and reporting.
• Works closely with other employees/managers to resolve problems and effectively meet the customer's needs.
• Uses the computer system to its fullest extent to provide customers with accessible information, properly pays customer payments, and runs query reports. Recommends system enhancements and/or improvements as appropriate.
• Supports the successful achievement of all assigned sales and gross profit objectives.
• Provides appropriate motivation, incentives and environment for Customer Service Representatives (CSRs) to excel.
• Performs other related duties as assigned.

Qualifications:

Required Education: High School Diploma/GED or Equivalent Experience

Required Experience: 4 - 6 Years

Previous customer service, retail and/or cash and carry, sales or warehouse experience.

Team lead or supervisory experience.

Preferred qualifications:

Preferred Education: Bachelors

Preferred Experience: 6 - 10 Years

Previous customer service, retail and/or cash and carry, sales or warehouse experience within the foodservice industry .

Supervisory experience.

Preferred Professional Certification(s): Customer Relationship Management (CRM), Customer Service Manager (CSMC), and / or Customer Service Management (CSM) certificate.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.