Customer Service Manager

Honda; Springfield (MO); On-site; USD 83,000 - 124,000; Full time

Benefits offered by this job

Strong benefits

Job summary

Honda in Springfield, MO is seeking a Customer Service Manager who prioritizes ownership and measurable pipeline over meetings alone. The role anchors itself with a salary range of $83,000–$124,000 and a track record of mentorship from senior engineers within a supportive startup culture.

Join a purpose-driven team that values psychological safety and practical results, including event sponsorships, weekly pipeline tracking, and a calendar that sustains a full-year pipeline.

Qualifications

• Real proficiency with First Call Resolution and willingness to learn Active Listening quickly.
• Playful-serious attitude with eagerness to learn new skills.
• Proven leadership experience guiding manager-level initiatives.
• Appetite for ownership that scales with higher stakes.

Responsibilities

• Manage event sponsorships and lead-capture programs across Springfield, MO.
• Track pipeline performance and report results to leadership each week.
• Build the campaign calendar that keeps Springfield, MO pipeline full year-round.
• Qualify opportunities so the team chases real money.
• Run experiments on sales marketing messaging and keep only what converts.
• Read the room on every manager call and adjust the close.
• Plant Honda in the sales marketing conversations buyers already trust.
• Pitch upsells that feel like favors, not invoices.

Skills

First Call Resolution

Active Listening

Leadership

Ownership

Job description

Honda hires Customer Service Manager talent that measures itself in pipeline created, not meetings booked. What anchors this Springfield job is ownership; the $83,000 - $124,000, the internship hours, the 8-year ask all hang off that.

Key Responsibilities

• Manage event sponsorships and lead-capture programs across Springfield, MO
• Track pipeline performance and report results to leadership each week
• Build the campaign calendar that keeps Springfield, MO pipeline full year-round
• Qualify hard, so the manager team only chases real money
• Run experiments on sales marketing messaging and keep only what converts
• Read the room on every manager call and adjust the close
• Plant Honda in the sales marketing conversations buyers already trust
• Pitch upsells that feel like favors, not invoices

What You'll Bring

• Real proficiency with First Call Resolution, plus willingness to learn Active Listening fast
• A playfully-serious attitude and eagerness to learn new skills
• Proven leadership experience guiding manager-level initiatives
• An appetite for ownership that scales with the stakes

A purpose-soaked startup out of Springfield, Honda is rethinking what sales marketing software can be. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

Joining Honda means $83,000 - $124,000, strong benefits, and a culture where senior engineers actively mentor newer talent.