Customer Service Manager

Energy Innovation Corp; New York (NY); On-site; USD 139,000 - 218,000; Part time

Benefits offered by this job

Mentorship

Flexible schedule

Job summary

StartupAdvantage is seeking a part-time Customer Service Manager in New York to drive referrals, own demos from screen to signature, and nurture post-sale relationships that turn clients into advocates.

You will report on attribution and ROI to guide budget planning and build territory plans to maximize coverage across New York, NY. A strong network or the drive to create one is essential.

Qualifications

• 8+ years building trusted customer relationships through practical actions.
• Ability to own and deliver end-to-end initiatives in a fast-paced environment.
• Strong documentation habits to capture learnings and outcomes.
• Active New York network or the drive to build one from scratch.
• Experience coordinating across sales, marketing and product teams.

Responsibilities

• Stitch together a referral program StartupAdvantage customers want to share.
• Carry the demo from screen-share to signature in one sitting.
• Own the post-sale check-in that turns clients into references.
• Report on attribution and channel ROI to inform the $139,000 - $218,000 budget cycle.
• Build territory plans that maximize coverage across New York, NY.

Skills

Client relationship

Ownership mindset

Documentation discipline

Networking in New York

Cross-functional collaboration

Time management

Referral program design

Sales/marketing awareness

Job description

This part-time Customer Service Manager role puts you at the center of how StartupAdvantage attracts, converts, and retains its best customers. Trade 6 years of Intercom for $139,000 - $218,000 and you also get sales marketing ownership and a StartupAdvantage crew that wants you to win.

Key Responsibilities

• Stitch together a referral program StartupAdvantage customers want to share
• Carry the demo from screen-share to signature in one sitting
• Own the post-sale check-in that turns clients into references
• Report on attribution and channel ROI to inform the $139,000 - $218,000 budget cycle
• Build territory plans that maximize coverage across New York, NY

What You'll Bring

• Sharp organizational skills and an ability to juggle multiple workstreams
• A collaborator who makes the manager review feel less like an exam
• The discipline to document while it's fresh, not after it's forgotten
• 8+ years building trust the slow, unglamorous way
• An appetite for ownership that scales with the stakes
• Track record that proves you can agile ship under deadline pressure
• A New York network, or the hustle to build one from scratch

StartupAdvantage is what happens when quality-obsessed engineers in New York decide that good enough is the enemy of great Freshdesk. Recognition here is specific and frequent, not saved up for some annual New York, NY ceremony.

We offer $139,000 - $218,000 and the things money cannot fake, real mentorship, lasting benefits, and flexibility you will actually use.

Marked current today, the part-time opportunity at StartupAdvantage is accepting candidates.