Customer Service Coordinator

CFS; Morgantown (WV); On-site; USD 45,000 - 55,000; Full time

Job summary

CFS, based in Morgantown, WV, is seeking a Customer Service Coordinator to serve as the primary contact for customers and support orders from quote to invoicing. You will collaborate with Sales, Operations, and Finance to ensure accurate processing and timely responses.

This role offers exposure to multiple functions, opportunities to implement process improvements, and a role with high visibility and direct impact on customer satisfaction and retention.

Qualifications

• High school diploma required; associate degree preferred.
• 2+ years of customer service experience.
• Proficient with Microsoft Office and Google Workspace.
• Experience with order processing, invoicing, and account management preferred.

Responsibilities

• Process customer orders, quotes, invoices, payments, and account-related requests.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Partner with Sales and Operations to address customer needs and operational challenges.
• Maintain accurate customer account records and document customer interactions.
• Generate customer service reports and support process improvement initiatives.
• Update and maintain standard work procedures and related documentation.

Skills

Customer service

Order processing

Communication

Microsoft Office

Google Workspace

Education

High school diploma

Associate degree

Tools

Microsoft Office Suite

Google Workspace

Job description

• Serve as the primary point of contact for customers and play a key role in delivering an exceptional customer experience
• Gain exposure to multiple business functions, including Sales, Operations, and Finance
• Build expertise in order management, quoting, invoicing, and account support
• Opportunity to identify and implement process improvements that enhance efficiency and customer satisfaction
• Work in a collaborative environment with strong cross-functional partnerships
• Develop valuable experience with customer account management and business reporting
• Enjoy a role with high visibility and direct impact on customer retention and service quality
• Join an organization committed to continuous improvement and professional development

Salary: $45,000-$55,000

Why This Opportunity Stands Out

• Serve as the primary point of contact for customers and play a key role in delivering an exceptional customer experience
• Gain exposure to multiple business functions, including Sales, Operations, and Finance
• Build expertise in order management, quoting, invoicing, and account support
• Opportunity to identify and implement process improvements that enhance efficiency and customer satisfaction
• Work in a collaborative environment with strong cross-functional partnerships
• Develop valuable experience with customer account management and business reporting
• Enjoy a role with high visibility and direct impact on customer retention and service quality
• Join an organization committed to continuous improvement and professional development

Key Responsibilities For The Customer Service Coordinator

• Process customer orders, quotes, invoices, payments, and account-related requests
• Respond to customer inquiries and resolve issues promptly and professionally
• Partner with Sales and Operations to address customer needs and operational challenges
• Maintain accurate customer account records and document customer interactions
• Generate customer service reports and support process improvement initiatives
• Update and maintain standard work procedures and related documentation

Qualifications For The Customer Service Coordinator

• High school diploma required; Associate degree preferred
• 2+ years of customer service experience
• Strong proficiency with Microsoft Office and Google Workspace applications
• Experience with order processing, invoicing, customer account management, or manufacturing environments preferred