Customer Service Manager

CornerStone Professional Placement; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) with 4% match

Dental coverage

Vision coverage

Tenure-based PTO

Mon-Fri, 8:00 AM-5:00 PM schedule

Travel opportunities

Job summary

CornerStone Professional Placement is seeking an experienced Customer Service Manager in the Houston, TX area to lead a growing, non-retail CS function in a technical B2B setting. The role emphasizes ownership of the CS function, team development, improved processes, and close collaboration with senior leadership to drive growth.

Ideal candidates have 5+ years of progressive CS or sales leadership in technical industries, with ERP/CRM experience, SOP development, and a business-minded approach

Job description

Location: Houston, TX | Onsite
Employment Type: Direct Hire | Full-Time
Salary: $80,000-$100,000, based on experience

CornerStone Professional Placement is seeking an experienced Customer Service Manager for a growing organization in the Houston, TX area. This newly created leadership position offers the opportunity to take ownership of a Customer Service function, develop a team, improve processes, and help support continued business growth.

This is not a traditional retail or call-center Customer Service role. The ideal candidate brings experience supporting customers in a technical or industrial B2B environment and combines strong Customer Service leadership with a commercial, sales-minded approach.

What You'll Do

• Lead the day-to-day Customer Service operation and manage a small team.
• Develop, document, and implement SOPs, processes, and procedures.
• Improve consistency across quoting, order management, product information, and customer communication.
• Help establish KPIs, performance expectations, and visibility into team performance.
• Coach, train, and develop employees while identifying individual strengths and development opportunities.
• Support technically complex B2B customer orders and coordinate with multiple internal departments.
• Help develop a more structured approach to customer and account ownership.
• Confidently navigate customer pricing, discount, and service conversations while protecting business relationships.
• Identify opportunities to improve the customer experience and support additional business growth.
• Partner with senior leadership to identify operational issues and recommend improvements.

What We're Looking For

• 5+ years of progressive Customer Service and/or Sales experience in a technical or industrial B2B environment, with demonstrated leadership and team-development experience.
• Experience developing or improving SOPs, processes, and procedures.
• Experience establishing or managing KPIs and performance expectations.
• Strong customer-facing communication, problem-solving, and relationship-management skills.
• Commercial mindset with the ability to balance Customer Service with sales and business objectives.
• Ability to learn and work with technical products, complex orders, and detailed customer requirements.
• Strong attention to detail and ability to succeed in an evolving, growth-oriented environment.
• ERP and/or CRM experience.
• Experience within petroleum, laboratory/scientific, chemical, energy, manufacturing, or another technical industrial environment is highly desirable.
• International customer or order-management experience is a plus.
• Technical degree, such as Chemistry or a related discipline, is a plus but not required.

What's Offered

• $80,000-$100,000 base salary, depending on experience
• 401(k) with 4% match
• Dental and vision coverage
• Tenure-based PTO
• Monday-Friday, 8:00 AM-5:00 PM scheduleOpportunity to build and influence a Customer Service function
• Some travel may occur, primarily for industry conferences

Why This Opportunity?

This is an opportunity to step into a newly created role where you can make a visible impact. You'll have the ability to build structure, develop people, improve the customer experience, and help shape how the Customer Service function supports future growth.

Desired Skills and Experience

Customer Service Management, B2B Customer Service, Team Leadership, Inside Sales, Account Management, SOP Development, Process Improvement, KPI Management, Order Management, CRM, ERP, Customer Relationship Management, Industrial Manufacturing, Customer Experience