Customer Service Manager

Goodwill of Central and Northern Arizona; Hyde Park Township (IL); On-site; Full time

Job summary

A leading organization is seeking a Customer Service Manager to oversee daily operations and drive sales growth. The role involves managing a team, ensuring customer satisfaction, and maintaining store standards. Ideal candidates will have retail management experience and strong leadership skills. Join us to empower individuals and strengthen communities through effective retail management.

Benefits

Medical, dental, and vision plans

401K

Life insurance

Paid time off

Holidays

Sick leave

Qualifications

• One year retail management experience preferred.
• One year customer service experience required.

Responsibilities

• Oversee daily store operations and manage team performance.
• Ensure excellent customer service and maintain store cleanliness.
• Mentor and train Retail Sales Associates.

Skills

Customer Service

Leadership

Communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Join to apply for the Customer Service Manager role at Goodwill of Central and Northern Arizona.

Location: 1036 E. Southern Ave Mesa Arizona, 85204, [phone]

Starting Pay: $17.00 Hourly

Position Description:

Responsible for overseeing, leading, and achieving sales goals for the sales floor at Goodwill of Central and Northern Arizona (GCNA) and its affiliates. Manages daily store operations, leads the team, and drives business growth. Key responsibilities include building, leading, and retaining motivated, high-performing teams through effective leadership of Retail Sales Associates.

Essential Duties and Responsibilities:

1. Execute retail operations plans to meet profit, revenue, and production goals.
2. Make decisions related to daily retail operations within assigned areas.
3. Conduct inventory of new goods and ensure proper reporting.
4. Reconcile and balance daily paperwork.
5. Ensure excellent customer service to donors and customers.
6. De-escalate customer situations and involve upper management when necessary.
7. Maintain store operations, including managing team and customer needs.
8. Ensure store cleanliness and proper branding.
9. Transfer to different stores as needed.
10. Oversee daily floor operations, including maintenance and standards.
11. Mentor and train Retail Sales Associates, ensuring adherence to standards.
12. Ensure store compliance with security, health, and safety policies.
13. Perform tasks like bank deposits, assisting at other stores, and attending training.
14. Handle complex sales transactions and returns.
15. Collaborate on company vision and team engagement.
16. Manage performance, staffing, compensation, and development of team members.
17. Drive company culture change and change management.
18. Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
19. Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma, GED, or equivalent.
• Preferred: One year retail management experience.
• Required: One year customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass background check and drug screen.
• Proficient in English reading and speaking.

Benefits:

Eligible for comprehensive Total Rewards package after 60 days, including:

• Medical, dental, and vision plans
• 401K, life insurance, and EAP
• Paid time off, holidays, and sick leave

Organization Overview:

Goodwill’s mission: Empowering individuals, strengthening families, and building stronger communities through free career development and training. Committed to inclusivity and community impact.

Equal Opportunity Employer:

GCNA/GIMV provides equal employment opportunities and accommodations for disabilities. Contact info provided for assistance.

Phishing Scam Warning:

Beware of scams. GCNA/GIMV only uses official email domains and secure application tools. Verify sender details and report scams.