Customer Service Manager

Meijer; Glen Carbon (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

3 Weeks of Paid Days Off (leaders only

Medical/Dental/Vision/401K (leaders)

Tuition Free and Education Reimburse

Job summary

Meijer is opening a new supercenter in Glen Carbon/Edwardsville, IL, serving the St. Louis Metro Area in Spring 2027.

We are seeking an engaged Customer Service / Front End Manager to lead the frontline team from day one and help launch the store. The leader will drive recognition, feedback and coaching, performance management, training and development, scheduling, forecasting staffing needs, and customer conflict resolution while upholding the Meijer culture.

Qualifications

• Experience in customer service leadership roles.
• Ability to coach and develop team members and leads.
• Proven track record in scheduling, forecasting, and performance management.
• Commitment to store culture and customer service excellence.

Responsibilities

• Lead and oversee front-end teams including Leads and Team Leaders.
• Drive recognition, feedback and coaching to strengthen performance.
• Manage area operations and financials (productivity, scheduling, forecasting staffing).
• Ensure safety, resolve customer conflicts, and uphold Meijer standards.
• Identify and implement process improvements while stewarding Meijer culture.

Skills

Customer service

Team leadership

Coaching

Performance management

Training & development

Succession planning

Job description

Join Meijer as we prepare to open our newest supercenter in Glen Carbon/Edwardsville, IL. serving the greater St. Louis Metro Area, in Spring 2027. This is a unique opportunity to help launch a brand-new store, continue build your career with Meijer and make a lasting impact in a new community from day one. We are seeking an engaged Customer Service / Front End Manager for our new location!

Our Customer Service / Front End Manager is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Area Leader will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Customer Service / Front End Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.

Must be able to travel for training until store opening.

Meijer provides a variety of benefits that contribute to a positive work-life balance:

• - 3 Weeks of Paid Days Off (effective on hire date - Leaders Only)
• - Medical/Dental/Vision/401K (effective on hire date - Leaders Only)
• - Tuition Free and Education Reimbursement Programs (available on hire date