Customer Svc Supervisor - Glen Carbon IL

Meijer Inc.; Glen Carbon (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Medical/dental/vision

Development programs for advancement

Job summary

Meijer is opening a brand-new store in Glen Carbon/Edwardsville, IL, serving the greater St. Louis Metro Area, with Spring 2027 readiness.

We’re seeking an engaged Customer Service / Front End Supervisor to plan, direct, and supervise day-to-day operations, mentor staff, and drive customer service and sales while maintaining Meijer standards. You'll manage staffing, training, and performance, promote the Meijer Friendly Initiative, and ensure a safe, efficient shopping experience for customers

Qualifications

• 2-3 years of related retail experience.
• 1 year of management experience.
• Rotational assignments in other store areas are helpful.
• Clear, precise direction to team members and strong communication.
• Ability to resolve conflicts and manage multiple tasks.
• Ability to analyze financial and statistical information.
• Experience in teaching suggestive selling and mentoring.
• Commitment to safety and Meijer standards.
• Ability to teach suggestive selling.
• Ability to mentor team members across the organization.

Responsibilities

• Plan, direct and supervise day-to-day operations in multiple departments.
• Mentor and coach team members to meet customer and sales goals.
• Staffing, selection and training to meet needs.
• Promote Meijer Friendly Initiative in meetings and daily work.
• Ensure a safe, clean and well-presented store environment.
• Manage P&L, sales and shrink within the department.
• Maintain prime shopping hours, product presentation and standards.
• Train team in all job aspects and required training.
• Communicate the Meijer Friendly Initiative in team meetings.

Skills

Retail experience

Management

Staffing

Communication

Conflict resolution

Multi-tasking

Sales skills

Mentoring

Customer service

Education

High school diploma or equivalent

One year of management experience

Demonstrated ability to communicate to team members clearly

Demonstrated ability to resolve conflict

Demonstrated ability to manage multiple tasks

Demonstrated ability to analyze financial and statistical information

Demonstrated ability to teach suggestive selling

Demonstrated ability to mentor team members

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Grab the Good Stuff:

• Weekly pay
• Team member discount
• 401(k) with company contributions
• Paid parental leave
• Paid education assistance
• Development programs for advancement and career growth
• Medical/dental/vision
• And more!

Join Meijer as we prepare to open our newest supercenter in Glen Carbon/Edwardsville, IL. serving the greater St. Louis Metro Area, in Spring 2027. This is a unique opportunity to help launch a brand-new store, continue build your career with Meijer and make a lasting impact in a new community from day one.

We are seeking an engaged Customer Service / Front End Supervisor for our new location! Our Customer Service / Front End Supervisor will Plan, direct and supervise team members in the day-to-day operations within various departments of the store. Serves as the mentor and coach for all team members. Implement strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.

What You'll be Doing:

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

What You Bring with You (Qualifications):

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization. The pay range for this position is listed below. $18.45 - $27.05 This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Your specific pay rate within this range will be based on your experience, qualifications, and skills compared to the internal team you’ll be joining.

Benefits:

• medical
• dental
• vision
• life insurance
• a 401(k) plan with employer match
• disability leave
• paid time off (PTO)
• paid parental leave
• paid education assistance (including free education)
• a childcare subsidy
• and more

In addition to these core benefits, we are committed to supporting your overall well-being and career growth.

We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we’re a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification.