Customer Service Manager

FASTSIGNS International. Inc; Chicago, Northern (IL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid Vacation and Holidays

Training & development

Opportunity for advancement

Competitive Pay

Health Benefits

Ongoing Training Opportunities

Job summary

FASTSIGNS Center in Chicago is seeking a Customer Service Representative to be the first point of contact for current and prospective customers. You will handle inquiries via phone and in person, assist with estimating, and ensure timely delivery of orders.

Ideal candidates have 2-3 years of retail or counter sales experience, own a car, and can work in a small dynamic team. The role offers training, health insurance, paid vacation, and opportunities for advancement.

Qualifications

• 2-3 years of retail or counter sales experience preferred.
• Must own or have access to a car.
• Able to work in a small dynamic team.
• High school diploma or equivalent.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center (both via phone and in-person).
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Project manage larger customer signage and installations.
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
• Strive for customer satisfaction by being responsive over email, telephone, in-person and at the customer’s place of business.
• Build long-lasting relationships by turning prospects into long term clients.

Skills

Retail experience

Car ownership

Team player

Strong communication

Education

High school diploma or equivalent

Job description

FASTSIGNS #104501 is hiring for a Customer Service Representative to join our team!

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Health insurance

Benefits/Perks:

• Competitive Pay
• Health Benefits
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities

A Successful FASTSIGNS Customer Service Manager Will:

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center (both via phone and in-person)
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
• Project manage larger customer signage and installations
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Strive for customer satisfaction with customers by being responsive over email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients

Ideal Qualifications for FASTSIGNS Customer Service Representative:

• 2-3 years of retail or counter sales experience preferred
• Must own or have access to a car
• Able to work in a small dynamic team
• High school diploma or equivalent
• Outgoing, responsive, eager to learn and has the ability to build relationships
• Great listening and organization skills; basic project management skills
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)
• Ability to work under pressure to output high volume, high-quality work
• Willing to join the team in production/installations
• Willingness to learn sign design (Adobe) and production (large format printing)

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry.