Customer Service Manager

Bennetts Company; Charlevoix (MI); Vor Ort; USD 42.000 - 58.000; Vollzeit

Zusammenfassung

Bennetts Company is seeking a capable Retail Department Lead to drive day-to-day operations, train associates, ensure staffing levels, and uphold store standards to meet company goals and KPIs.

You will manage inventory, review deliveries, direct stocking tasks, and maintain cleanliness and safety across the department while coordinating with leadership on promotions and staffing plans.

Qualifikationen

• High school diploma or GED required.
• Retail experience and supervisory exposure preferred.
• Strong written and verbal communication and bookkeeping skills.
• Excellent organization, prioritization, decision-making, problem-solving and conflict management.
• Proven leadership and hands-on approach.
• Retail operations knowledge and familiarity with management systems.
• Proficient in Word, Excel, and PowerPoint; Spanish is a plus.

Aufgaben

• Lead day-to-day operations of the department to meet store standards and KPIs.
• Manage inventory, ordering and stock control to protect freshness and quality.
• Review deliveries for accuracy, quality, count/weight and condition.
• Direct the team on stocking, rotation, and related tasks.
• Maintain department cleanliness, presentation and readiness.
• Ensure store safety and compliance with safety requirements.
• Develop staffing, training, performance management and associate development.
• Set and monitor department goals and forecasts; implement KPI plans.
• Communicate plans and manage labor and payroll/expense performance.
• Coordinate with leadership through meetings and store promotions.

Kenntnisse

Leadership

Communication

Bookkeeping

Organization

Problem solving

Conflict management

Retail operations

MS Office

Spanish language

Ausbildung

High school diploma/GED

Tools

Word

Excel

PowerPoint

Jobbeschreibung

Lead the day-to-day operations of a retail store department, ensuring associates are trained, the area is properly staffed, store standards are met, and company goals/KPIs are achieved.

Key Responsibilities

• Manage inventory by ordering and maintaining stock using inventory control procedures to protect freshness and quality.
• Review and validate deliveries for accuracy, quality, count/weight, and condition; ensure products are stored correctly.
• Direct the team to complete stocking, production, and related tasks, including date-sensitive rotation and proper handling of spoiled/damaged items.
• Maintain department cleanliness, presentation, and readiness using established store standards.
• Ensure compliance with food safety and safety requirements across the store; take immediate corrective action when needed.
• Develop and manage department staffing, training, performance management, and associate development.
• Set and monitor department goals and forecasts; implement plans to meet KPIs.
• Communicate and execute department plans using required tools/software; manage labor control and payroll/expense performance.
• Communicate with leadership through meetings and huddles; support execution of store promotions/rewards.

Qualifications & Skills

• High school diploma/GED required.
• Retail experience preferred; supervisory experience preferred.
• Strong written/verbal communication and bookkeeping skills.
• Excellent organization, prioritization, decision-making, problem-solving, and conflict management.
• Proven leadership and ability to work hands-on.
• Retail operations/business acumen; knowledge of retail management systems.
• Proficient in Word, Excel, and PowerPoint; Spanish communication highly desirable (where applicable).

Physical Requirements

• Ability to lift/move up to 30 lbs frequently and up to 50 lbs occasionally; stand/walk for extended periods; bend/stoop/twist/turn frequently.
• Works in a typical retail environment with variable temperatures and potential outdoor exposure.