Customer Service Manager

Filetwigbay; Carlsbad (NM); Remote; USD 83,000 - 116,000; Full time

Job summary

Two Sigma is seeking a Customer Service Manager in Carlsbad, NM to own outcomes and drive growth. The role offers a salary range of $83,000 to $116,000, with flexibility to chart your roadmap and a team to help you grow.

You will lead messaging, manage paid search, social and email programs end to end, and build a scalable approach across NM. The company emphasizes a growth mindset and a flexible remote schedule.

Qualifications

• 7+ years leading end-to-end sales and marketing initiatives.
• Strong ability to teach others and adapt beliefs based on data.
• Hands-on experience with Customer Feedback Analysis; Five9 experience is a plus.
• Ability to pursue new business opportunities across NM.

Responsibilities

• Pull the mission-driven case study to close stalled Carlsbad deals.
• Identify and pursue new business opportunities throughout NM.
• Maintain messaging consistency from Carlsbad billboards to cold outreach.
• Run the manager account as if it were the only one that matters.
• Manage paid search, social, and email programs end to end.

Skills

Customer Feedback Analysis

Five9

Sales & Marketing leadership

Mentoring

Data-driven decision making

Tools

Five9

Job description

Two Sigma pays for outcomes, trusts its Customer Service Manager team to chase them, and gives Carlsbad sellers the room to swing big. This proudly-imperfect manager role offers $83,000 - $116,000, the freedom to own your roadmap, and a team that helps you grow.

Key Responsibilities

• Pull the mission-driven case study that closes a stalled Carlsbad deal
• Identify and pursue new business opportunities throughout NM
• Keep the messaging consistent from Carlsbad, NM billboards to cold DMs
• Run the manager account like it's the only one that matters
• Manage paid search, social, and email programs end to end

What You'll Bring

• Demonstrated ability to teach what you know to someone greener
• The humility to revise strong opinions when the data argues back
• Hands-on command of Customer Feedback Analysis, with Five9 as a close second
• 7 or more years steering sales marketing projects end to end

Two Sigma is a flexible company in Carlsbad, NM that turns complex sales marketing problems into simple, elegant solutions. Feedback flows in every direction at Two Sigma, from the newest hire to the people signing the $83,000 - $116,000 checks.

We answer the money question first with $83,000 - $116,000, then keep going with growth budgets, mentorship, and a flexible remote schedule.

We refreshed it today so candidates know the remote role is genuinely open.

There's a manager role with your name on it at Two Sigma; come claim it.