Customer Service Manager

Bob Boldt HVAC,LLC; Burnsville (MN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off (5 to 7 days)

Dog-friendly office

Steady weekday schedule 8:00 AM–5:00PM

Job summary

Bob Boldt HVAC is seeking a Customer Service Manager to keep our customers, the schedule, and our field technicians connected. You’ll handle phone calls and texts, update ServiceTitan, assist with scheduling and dispatch, and follow up on estimates and payments.

A detail-oriented multitasker who can switch between tasks and maintain accurate records will thrive. Your proactive follow-up keeps jobs moving and helps ensure consistent service quality.

Qualifications

• Must handle busy phone lines and manage multiple tasks without slips.
• Accurate note-taking and data entry must be performed at the moment of occurrence.
• Proactive follow-up on open estimates, payments, and signatures.

Responsibilities

• Greet customers and answer calls/texts, keeping ServiceTitan up to date.
• Assist with scheduling and dispatch of field technicians.
• Follow up on open estimates and payments to drive closure.

Skills

Customer service

Scheduling

Dispatch

Data entry

Follow-up

Job description

At Bob Boldt HVAC, the Customer Service Manager keeps customers, the schedule, and our field technicians connected. Your day includes handling phone calls and texts, keeping ServiceTitan up to date, helping with scheduling and dispatch, and following up on open estimates and payments. Volume rises and falls all day long, so you’ll need to switch between tasks and still keep every detail straight.

WHAT THE WORK LOOKS LIKE

For many customers, you’re the first voice they hear from us and the last one before the job wraps up. A technician who needs a customer’s sign-off in the middle of a job comes to you. An estimate that’s gone a week without a signature lands on your list for a follow-up call. If a Comfort Club card gets declined, you spot it and get it resolved. Scheduling, billing, and whether customers stick with us all depend on how accurate your records are and how consistent your follow-up is. Getting it right counts for more than getting it done fast.

WHO BELONGS HERE

• Busy phones don’t rattle you. You’ve worked somewhere calls came in waves with no warning, and the important details still got handled.
• Juggling three or four open tasks at the same time feels normal, and none of them slip through the cracks.
• Notes get entered correctly the moment something happens, so nobody has to piece them together later.
• When something is still unresolved, you chase it down on your own without waiting for a reminder.
• Picking up the phone to call a customer feels just as natural to you as answering when they call in.

WHY WORK AT BOB BOLDT HVAC

• 401(k) retirement plan
• 5 to 7 days of paid time off
• Dog-friendly office
• Steady Monday through Friday schedule, 8:00 AM to 5:00 PM, with a full hour for lunch