Bilingual Customer Service Representative | Fort Smith, AR

Fortsmithchamber; Fort Smith, Northern (AR, KY); Hybrid; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Wellness program

Paid time off

Employee discounts

Job summary

Foundever is hiring a Bilingual Customer Service Representative for on-site work in Fort Smith, AR. The role requires fluency in English and Spanish, a high school diploma or GED, and 18+ years old. Expected schedule is 40 hours weekly with potential weekend hours.

Competitive benefits, and clear growth opportunities. Training is paid at $15/hour, with a starting pay of $19/hour. Employees enjoy 401(k), medical, dental and vision, wellness programs, PTO, and employee discounts.

Qualifications

• Fluent in English and Spanish
• Must reside in Fort Smith, AR or within commuting distance
• Age 18+
• High school diploma or GED required
• Preferred 6 months to 1 year of relevant work experience
• Flexible availability during operating hours

Responsibilities

• Assist customers in English and Spanish with inquiries and troubleshooting
• Provide excellent customer service and maintain a professional demeanor
• Operate on-site at the Fort Smith, AR office
• Participate in paid training to learn company systems
• Document interactions and follow up where needed
• Support team to resolve issues efficiently

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Tech-savvy

Flexibility

Team player

Education

High school diploma or GED

Job description

Bilingual Customer Service Representative | Fort Smith, AR

¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español?
Join our dynamic team at Foundever in Fort Smith, AR where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 4600 Towson Ave #275, Fort Smith, AR 72901. Please note that candidates must reside within commuting distance to our office.

Why You Should Join Us

• Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
• Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
• Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
• Growth Opportunities: Clear pathways for career advancement within the company.

What We’re Looking For

• Bilingual Proficiency: Must speak fluent English and Spanish
• Location: Must reside in Fort Smith, AR, or within commuting distance
• Age Requirement: Must be at least 18 years old
• Education: High school diploma or GED equivalent is required
• Experience: Preferred 6 months to 1 year of relevant work experience
• Availability: Must have flexible availability during operating hours
• Customer Service Skills: A professional attitude and strong aptitude for customer service are essential

Key Skills

• Tech-Savvy: Proficient in navigating system tools to search for information and answers
• Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
• Reliability: Dependable and responsible, with a strong commitment to your role
• Critical Thinking: Capable of assessing situations and developing empathetic solutions
• Service Orientation: A personal drive to serve others with compassion and professionalism
• Organizational Skills: Strong organizational abilities to manage tasks effectively
• Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.

About Foundever?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.??

Military Partners?

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.?

Equal Opportunity Employment (EEO)?

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.??