Customer Service & Logistics Operations Specialist

Allegro Home Delivery; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) with match

Paid holidays and PTO

Life insurance

Disability

Career development opportunities

Job summary

Allegro Home Delivery in Saint Paul, MN is seeking a Customer Service Specialist to support fulfillment teams and ensure seamless delivery operations. The role emphasizes strong communication, issue resolution, and collaboration across departments to keep routes on track.

The position focuses on customer interactions, route monitoring, and process improvements to enhance accuracy and efficiency in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Handle inbound and outbound customer communications via email, phone and chat, including job site readiness confirmations and reschedule requests.
• Address escalations and damage claim resolutions; provide real-time route progress updates.
• Coordinate with fulfillment resources to advise, support, and resolve situations.
• Analyze operations and analytics data to identify growth, cost reduction and performance improvements.
• Validate invoices and complete audits of order details and job completion for accuracy and revenue.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Allegro Home Delivery in Saint Paul, MN is seeking a Customer Service Specialist to support fulfillment teams and ensure seamless delivery operations. The role emphasizes strong communication, issue resolution, and collaboration across departments to keep routes on track.

The position focuses on customer interactions, route monitoring, and process improvements to enhance accuracy and efficiency in a fast-paced logistics environment.