Customer Service & Logistics Coordinator — Flexible Hours

AAA Cooper Transportation, Inc.; Pompano Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA contributions

401k with company match

Life insurance

Long-term disability

Dependent life insurance

AD&D Insurance

Wellness program

Paid holidays

Paid vacation

Direct payroll deposits

Tuition reimbursement

Employee assistance program

Job summary

AAA Cooper Transportation, Inc. in Florida is seeking a Customer Service Clerk to support customer inquiries, schedule pickups and process rate requests. You will handle calls, faxes and emails, investigate overages and damages, and coordinate reimbursements via the claims process. A high school diploma, strong English, and Excel/Office skills are required; robust benefits accompany this full-time position.

Qualifications

• High School education or equivalent.
• Good, tactful communications skills (verbal and written).
• Must read, write, speak, and understand English.
• Experience with Excel and other Microsoft Office products.

Responsibilities

• Answer phone calls, faxes and emails pertaining to customer questions.
• Take pickup requests.
• Enter rate requests on behalf of customers.
• Investigate overages, shortages and damages to determine cause and responsibility.

Skills

Typing 50+ WPM

Customer service

Office equipment

Excel

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

AAA Cooper Transportation, Inc. in Florida is seeking a Customer Service Clerk to support customer inquiries, schedule pickups and process rate requests. You will handle calls, faxes and emails, investigate overages and damages, and coordinate reimbursements via the claims process. A high school diploma, strong English, and Excel/Office skills are required; robust benefits accompany this full-time position.