Customer Service & Logistics Coordinator

Navigate360; Richfield Township (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

Navigate360 is seeking a Customer Service & Logistics Coordinator in Richfield Township, OH to manage inventory, fulfillment, and customer service processes. The role involves maintaining accurate inventory records, coordinating deliveries, and supporting event logistics and CRM activities.

The position focuses on improving inventory accuracy, on-time order fulfillment, and effective communication between Customer Service, Logistics, and Operations teams to enhance overall operational efficiency.

Qualifications

• Experience in inventory management and order fulfillment.
• Strong organizational and communication skills.
• Proficiency with event software (CVENT) and CRM systems.

Responsibilities

• Perform counts and ensure inventory accuracy per policy.
• Investigate and correct discrepancies in inventory quantities and locations.
• Manage cycle counts and maintain adequate stock to meet demand.
• Monitor delivery schedules and customer orders; place and receive orders timely.
• Maintain detailed records of customer interactions and payment activity in CRM.
• Support events through logistics and class-related operations.
• Collaborate with staff and clients to resolve inventory or processing issues quickly.

Skills

Inventory management

Customer service

Logistics coordination

CRM software

Tools

CVENT

Job description

Summary

The Customer Service & Logistics Coordinator will focus on inventory management, fulfillment, and Customer Service. The Customer Service Coordinator will provide continual feedback to the Customer Service and Logistics and Operations Organization to continually improve inventory, shipping and ordering processes and efficiency of systems.

Summary

The Customer Service & Logistics Coordinator will focus on inventory management, fulfillment, and Customer Service. The Customer Service Coordinator will provide continual feedback to the Customer Service and Logistics and Operations Organization to continually improve inventory, shipping and ordering processes and efficiency of systems.

Duties / Responsibilities

• Perform counts and ensure all inventory is accounted for and reported according to company policy.
• Investigate and correct discrepancies in reported quantities and locations of all inventory.
• Manage cycle counts of product inventories on a regular basis.
• Help maintain adequate inventory levels to meet customer demand.
• Monitor delivery schedule and customer orders.
• Place and receive orders in a timely and accurate manner.
• File claims when defective products are discovered.
• Coordinate on-site team equipment, supplies, and logistical elements relative to delivery of such items.
• Support on-site team equipment kit setup and configuration.
• Provide daily customer service to event registrants and internal team members.
• Proactively ensure the event software (CVENT) is accurate, configured correctly and operating effectively.
• Maintain detailed records of daily interactions with customers, payment activity, reported issues, within the company CRM.
• Support Class events through marketing and class logistics
• Collaborate with logistics staff and clients to ensure inventory, returns, processing or other issues are resolved in a timely manner.
• Other duties as assigned.