Customer Service & Logistics Coordinator

Muncie Power Products, Inc.; Muncie (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

9 paid holidays

Employee assistance programs

Job summary

Muncie Power Products, Inc. in Muncie, IN is seeking a Customer Service Representative to manage multiple customer accounts, process orders, and provide timely support to the service department.

This full-time, on-site role requires attention to detail, strong phone and email communication, and the ability to work with cross-functional teams. You will create and track orders, provide product information, coordinate freight, and maintain Excel spreadsheets.

Qualifications

• Two years of post high school education or equivalent.
• Bachelor's degree preferred.
• At least one year of work experience in office, manufacturing, or distribution administration.
• Ability to read and interpret safety rules and procedures.
• Strong written and verbal communication skills.
• Proficient computer and typing skills.
• Able to manage multiple tasks and prioritize.

Responsibilities

• Take phone calls for sales orders by part number.
• Process, acknowledge, and reschedule customers' purchase orders.
• Provide logistical support and freight coordination.
• Create and maintain Excel spreadsheets.
• Support customers and other team members.

Skills

Customer service

Phone sales orders

Order processing

Excel

Multitasking

Communication skills

Reading technical docs

Team collaboration

Education

Two years of post high school education or equivalent

Bachelor's degree preferred

Tools

Friedman System

Excel

Job description

Muncie Power Products, Inc. in Muncie, IN is seeking a Customer Service Representative to manage multiple customer accounts, process orders, and provide timely support to the service department.

This full-time, on-site role requires attention to detail, strong phone and email communication, and the ability to work with cross-functional teams. You will create and track orders, provide product information, coordinate freight, and maintain Excel spreadsheets.