Customer Service & Sales Advocate

RC Enterprises; Muncie (IN); On-site; USD 30,000 - 38,000; Full time

Job summary

RC Enterprises in Muncie, Indiana is seeking a Customer Service Representative to be the first point of contact for clients and to provide exceptional support with professionalism.

The role involves addressing inquiries, guiding customers through processes, assisting with sales questions, and maintaining accurate records. You will work with a team to improve processes and ensure client satisfaction while handling cash transactions when needed.

Qualifications

• Strong communication skills and active listening.
• Ability to juggle multiple tasks under pressure.
• Experience in sales or client services is beneficial; analytical thinking helps.
• Prior customer service experience is preferred.

Responsibilities

• Respond promptly and courteously to customer inquiries in person.
• Provide comprehensive customer support by addressing questions and guiding clients through processes.
• Assist customers with sales questions, product information, and service options to enhance their experience.
• Maintain accurate records of customer interactions; gather feedback and promote services.
• Manage cash handling responsibilities when necessary, ensuring accuracy during transactions.
• Collaborate with team members to analyze feedback and improve processes.

Skills

Communication

Active listening

Multitasking

Sales experience

Analytical skills

Customer service experience

Job description

RC Enterprises in Muncie, Indiana is seeking a Customer Service Representative to be the first point of contact for clients and to provide exceptional support with professionalism.

The role involves addressing inquiries, guiding customers through processes, assisting with sales questions, and maintaining accurate records. You will work with a team to improve processes and ensure client satisfaction while handling cash transactions when needed.