Technical Customer Success Manager

Muncie Power Products; Muncie (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life, disability insurances

Prescription drug programs

Telehealth

Paid time off and holidays

401k with match

Employee assistance programs

Wellness & Engagement

Job summary

Muncie Power Products in Muncie, IN, seeks a customer service professional to resolve inquiries, provide electrical, mechanical, and hydraulic troubleshooting, and support design of hydraulic systems.

Responsibilities include processing orders, assisting with training, and coordinating with field sales managers. Strong communication and problem-solving are essential; Spanish helpful. On-site, with travel as needed.

Qualifications

• Two years post-high school education preferred.
• Hydraulics and electricity knowledge required.
• Ability to read and interpret safety rules and manuals.
• Strong communication skills, written and verbal.
• Collaborative, detail-oriented and customer-focused.
• Spanish language ability is a plus.
• Color vision is required for this position.

Responsibilities

• Resolve customer inquiries and complaints.
• Provide electrical, mechanical, and hydraulic troubleshooting assistance to customers.
• Refer complex technical difficulties to the product and application specialist for resolution.
• Assist with the design of mechanical and hydraulic systems.
• Provide customers with specific plumbing and hydraulic schematics when requested.
• Make suggestions for training for the department as needed.
• Enter customer sales orders received via telephone, fax, or email.
• Resolve customer requests for order adjustments following standard procedures.
• Provide leads to field sales managers and maintain liaison with them.
• Document information regarding newly acquired accounts and update files.
• Inform customer service director of routine and non-routine activities and issues.
• Travel to assist field sales managers and customers as necessary.

Skills

Hydraulics

Electrical knowledge

Mechanical aptitude

Reading documents

Writing reports

Public speaking

Problem solving

Teamwork

Customer focus

Self-starter

Spanish (preferred)

Education

Post-high school education

Job description

Muncie Power Products in Muncie, IN, seeks a customer service professional to resolve inquiries, provide electrical, mechanical, and hydraulic troubleshooting, and support design of hydraulic systems.

Responsibilities include processing orders, assisting with training, and coordinating with field sales managers. Strong communication and problem-solving are essential; Spanish helpful. On-site, with travel as needed.