Customer Service Representative

Sanhua International USA; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Sanhua International USA is seeking a Customer Service Representative to support order processing, logistics coordination, inventory management, and sales operations from its Houston office. You will work closely with customers and internal teams to ensure accurate order handling and timely shipments, while maintaining essential data in company systems.

The role requires 2+ years in customer service or related fields, with a preference for candidates familiar with SAP or ERP platforms and Excel

Qualifications

• Associate's or Bachelor's degree preferred.
• 2+ years of customer service, sales support or logistics experience.
• Experience with SAP or other ERP systems is a plus.

Responsibilities

• Manage customer orders from receipt through delivery.
• Coordinate inverter shipping plans from the SHI warehouse.
• Support warehouse, logistics, and financial processes via the SHI platform.
• Maintain inventory records and monitor product availability.
• Assist invoicing and accounts receivable activities.
• Process product returns and related documentation.
• Maintain Business Partner, Material, and Pricing data in SAP.
• Collaborate with internal teams to address order, inventory, and shipping issues.
• Support data imports, risk control measures, and implementation plans for business accounts.
• Prepare reports and maintain accurate records as required.

Skills

Customer service

Communication

Time management

Multitasking

Excel

Cross-functional collaboration

Data entry

Education

Associate's or Bachelor's degree

Tools

SAP

Microsoft Office

Job description

Position Summary

Sanhua is looking for a Customer Service Representative (CSR) to support customer service, order processing, logistics coordination, inventory management, and sales operations. This role will work closely with customers and internal teams to ensure orders are processed accurately, shipments are coordinated efficiently, and business information is maintained within company systems.

Essential Responsibilities

• Manage customer orders from receipt through delivery
• Analyze and coordinate inverter shipping plans from the SHI warehouse
• Provide support for warehouse, logistics, and financial processes through the SHI platform
• Support sales operations by maintaining inventory records and monitoring product availability
• Assist with invoicing and accounts receivable activities
• Process product returns and related documentation
• Maintain and update Business Partner, Material, and Pricing data within the SAP system
• Work with internal teams to resolve order, inventory, shipping, and customer service issues
• Support business account transition activities, including data imports, risk control measures, and implementation plans
• Prepare reports and maintain accurate records as required
• Perform other duties as assigned

Qualifications

Education

• Associate's degree or Bachelor's degree preferred
• Equivalent combination of education and experience will be considered

Experience

• 2+ years of customer service, sales support, logistics, supply chain, or related experience preferred
• Experience with order processing, inventory management, or logistics coordination is a plus
• Experience working with SAP or other ERP systems preferred

Skills & Knowledge

• Strong customer service and communication skills
• Good organizational and time management abilities
• Proficiency in Microsoft Office, including Excel
• Ability to manage multiple priorities and meet deadlines
• Attention to detail and accuracy in data entry and record keeping
• Ability to work effectively with cross-functional teams
• Experience with SAP is a plus

Physical & Work Requirements

• Office-based position located in Houston, TX
• Ability to sit for extended periods and work on a computer
• Occasional interaction with warehouse operations may be required