Customer Service & Logistics Coordinator

Freshpet Inc.; Bethlehem (Northampton County); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid parental leave

Pet insurance

Generous PTO

Job summary

Freshpet is seeking a Customer Service Coordinator in Bethlehem, PA to manage CRM cases, coordinate donations, and support the OS&D process. The role emphasizes delivering world-class customer service and working with multiple internal teams to improve processes.

The ideal candidate has 5–7+ years of experience in white-glove customer service, strong communication skills, and familiarity with Salesforce or D365 ERP. This is a full-time, on-site position with competitive benefits.

Qualifications

• Must be extremely organized with excellent attention to detail and strong verbal, written, and computer skills.
• Ability to work as part of a team and independently in a fast-paced environment with emphasis on accuracy and timeliness.
• Strong analytical and problem-solving skills with ability to manage priorities and workflow.

Responsibilities

• Manage assigned CRM Cases within required KPIs including invoicing, customer questions, internal/external team support, OS&D claims process, and fines tracking.
• Own the Freshpet donation process from vetting rescues to arranging donations with logistics and warehouse teams.
• Provide world-class customer service to internal and external customers.
• Manage OS&D process including receiving claims, disposition, carrier/customer relations, root cause analysis and implementing corrective actions.

Skills

White Glove CS

Communication

Teamwork

Education

High School Education/GED

Tools

Salesforce

D365 ERP

Job description

Freshpet is seeking a Customer Service Coordinator in Bethlehem, PA to manage CRM cases, coordinate donations, and support the OS&D process. The role emphasizes delivering world-class customer service and working with multiple internal teams to improve processes.

The ideal candidate has 5–7+ years of experience in white-glove customer service, strong communication skills, and familiarity with Salesforce or D365 ERP. This is a full-time, on-site position with competitive benefits.