Customer Service & Loan Support Specialist

GreenStone Farm Credit Services; Ann Arbor (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Vacation days

Sick days

Holidays

401(k) match

Wellness subsidy

Student debt repayment

Job summary

GreenStone Farm Credit Services is seeking a Customer Service Representative to be the cornerstone of our service for all customer segments. You will foster relationships, support branch operations, and collaborate with association staff to deliver exceptional service.

The role emphasizes customer-focused interactions, data entry, loan processing support, and maintaining accurate records while contributing to a collaborative workplace with flexible scheduling and a strong Total Rewards culture.

Qualifications

• 2+ years customer service or office experience.
• Banking experience preferred.
• HS Diploma or equivalent.

Responsibilities

• Provide excellent internal and external customer service at daily interactions.
• Answer incoming calls and receipting payments.
• Disburse funds and provide administrative help to mortgage loan processing/d documentation.
• Collect, coordinate, and upload documentation and facilitate loan closings.
• Maintain branch operations and manage office tasks as needed.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Time management

Education

HS Diploma or Equivalent

Job description

GreenStone Farm Credit Services is seeking a Customer Service Representative to be the cornerstone of our service for all customer segments. You will foster relationships, support branch operations, and collaborate with association staff to deliver exceptional service.

The role emphasizes customer-focused interactions, data entry, loan processing support, and maintaining accurate records while contributing to a collaborative workplace with flexible scheduling and a strong Total Rewards culture.