Customer Service Loan Specialist - 136

Colonial Group; Bloomington (IL); Presencial; USD 33.000 - 54.000; Jornada completa

Descripción de la vacante

Colonial Group in Bloomington, IL is seeking a Loan Specialist to support the branch manager with loan processing, documentation, and regulatory compliance. You will process applications, assemble files, and ensure accurate records while mitigating risk.

Responsibilities include contacting customers for payment arrangements, facilitating extensions and modifications, and maintaining timely loan processing and servicing. Some overtime may be required, with no Sundays.

Formación

• 1 year of Customer Service experience in any field.
• 6 months of Collections experience is a plus.
• High School Diploma or GED preferred.
• Strong communication, sales ability, and a collaborative attitude.
• Good organizational skills and attention to detail, with basic math proficiency.

Responsabilidades

• Process loan applications accurately and assemble/verify documents.
• Maintain regulatory compliance and keep loan files up to date.
• Contact customers regarding payment arrangements and extensions.
• Assist in loan modifications and pay schedules as needed.
• In the manager's absence, oversee office operations to maintain continuity.
• Enter payments into loan management software and monitor pending applications.
• Suggest loan options to grow business and cross-sell ancillary products.

Conocimientos

Customer service

Collections

Communication

Organization

Math skills

Educación

High School or GED

Herramientas

Loan management software

Descripción del empleo

As aLoan Specialist, this position supports the branch manager in maintaining a profitable and well-managed office by ensuring efficient administration and compliance in loan processing. This role includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the Loan Specialist helps mitigate risk and avoid potential losses.

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, this role oversees office operations to maintain continuity and productivity.

Job duties include:

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Requirements:

• 1 year Customer Service experience in any field
• 6 months Collections experience, a plus
• High School/GED preferred
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.

Must have availability to work:

• Monday - Thursday 8:30 am - 5:30 pm.
• Fridays 8:30 am - 6:00 pm.
• Saturdays 8:30 am -12:30 pm (rotational basis related to office needs).
• Some overtime may be required.
• No Sundays!