Customer Service & Loan Coordination Specialist

The Farm Credit System; Macon (GA); Sur place; USD 37 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Benefits package

Professional development

Collaborative team environment

Résumé du poste

FCS Financial is seeking a Customer Service Support Specialist to deliver exceptional service while supporting our lending team and customers. The position is based in Macon, Missouri, with a department focus on Marketplace Services.

The role involves handling customer interactions, loan processing, and office operations in a fast-paced environment. Responsibilities include greeting customers, processing payments, maintaining files, and coordinating loan-related tasks.

Qualifications

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Customer service, administrative, banking, or financial services experience preferred.

Responsabilités

• Serve as the first point of contact for customers by answering phones and welcoming visitors.
• Process loan payments, advances, payoffs, and other customer transactions.
• Assist customers with account inquiries and direct them to the appropriate team members.
• Support loan administration by maintaining electronic files and tracking documentation requirements.
• Coordinate insurance documentation, lien searches, verifications, and other loan support activities.
• Process receipts, disbursements, transfers, and account maintenance transactions.
• Assist with office operations, including mail distribution, meeting coordination, invoice processing, and office supply management.
• Build strong relationships with customers by providing timely, accurate, and professional service.

Connaissances

Customer service

Communication

Organization

Multitasking

Outils

Microsoft Office

Description du poste

FCS Financial is seeking a Customer Service Support Specialist to deliver exceptional service while supporting our lending team and customers. The position is based in Macon, Missouri, with a department focus on Marketplace Services.

The role involves handling customer interactions, loan processing, and office operations in a fast-paced environment. Responsibilities include greeting customers, processing payments, maintaining files, and coordinating loan-related tasks.