Customer Service Liaison Per Diem - Weekend - Varied Hours

THE HUNTINGTON MEDICAL FOUNDATION; Pasadena (CA); On-site; USD 28,174 - 40,127; Part time

Job summary

A leading healthcare organization is seeking a Customer Service Liaison to enhance guest and staff experiences. This role requires excellent communication skills and a proactive approach to service in a fast-paced environment. Candidates should have a high school diploma and relevant customer service experience, with bilingual skills being advantageous.

Qualifications

• Minimum of two years of customer service experience in retail, hotel, or spa environments.
• Bilingual skills are a plus.
• Self-empowered and proactive in completing daily tasks.

Responsibilities

• Provide superior customer service to guests and staff.
• Support facility goals for quality patient care.
• Manage interruptions while maintaining quality work.

Skills

Communication

Time Management

Problem Solving

Customer Service

Education

High school diploma or equivalent

College-level business education

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Internal Workers – Please log into your Workday account to apply

Huntington Hospital Employee Login

Compensation Range: Anticipated base compensation is $24.79 per hour, depending on qualifications and experience.

Department: 867000 Volunteer Service

Expectations: The Customer Service Liaison is responsible for providing a superior level of customer service to all guests and staff entering or present in the facility. The role supports the facility's goals to deliver quality patient care and ensure patient/staff satisfaction. The position requires proactivity, flexibility, and the ability to follow through on guests’ requests. It often involves a fast-paced environment, demanding excellent time management and problem-solving skills.

Education: A high school diploma or equivalent is required. College-level business education is preferred.

Experience/Training: A minimum of two years of customer service experience in retail, hotel, or spa environments, including cash handling and reconciliation, is required. Two years of professional experience is preferred. Bilingual skills are a plus.

Skills: Excellent verbal, non-verbal, and written communication skills; proficiency in product/service knowledge; responsiveness to client/vendor needs; and proficiency in MS Word, Excel, PowerPoint, and Outlook. The candidate should be customer service-driven, with strong time management and multitasking abilities, capable of handling interruptions while maintaining quality work. Self-empowered and proactive in completing daily tasks.

Worker Type: Per Diem, Part-time

Shift: Days