Receptionist (Per Diem)

Mozaic Senior Life; Bridgeport (CT); On-site; USD 25,000 - 30,000; Part time

Job summary

Mozaic Senior Life in Bridgeport, CT is seeking a per diem Community Services Desk evening/weekend receptionist. The role includes answering phones, greeting visitors, directing visitors and handling special projects.

Reports to Supervisor, Switchboard/Reception. Hours are per diem with weekday and weekend shifts to cover when staff is out. The position emphasizes excellent customer service and ability to handle multiple tasks with discretion.

Qualifications

• Ability to handle multiple demands and deadlines.
• Excellent communication abilities.
• Proficiency with basic software packages.
• Greet visitors and direct them appropriately.

Responsibilities

• Provides excellent customer service, assistance, guidance, and direction to visitors and residents/patients; directs to locations and calls for escorts when necessary.
• Receives messages, flowers and items; notifies appropriate personnel; arranges delivery to residents/patients.
• Handles incoming emergencies following policies; notifies and directs staff and monitors wander guard bracelets.
• Serves as hand holder to upset residents and patients; reports issues to department head and supervisor.
• Assists with overflow work from Front Office and other departments, including labeling, folding, and stuffing envelopes.
• Participates in educational programs and inservice meetings; trains other receptionist upon request.
• Maintains all policies and confidentiality; handles sensitive information appropriately.
• When at Community Services Desk, assists Adult Day Clients when necessary.
• Other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High School diploma or GED

Job description

SUMMARY: Responsible for the Community Service and Lobby Desk during the evening/weekend and other flexible hours. This includes answering phones, greeting visitors, directing visitors and special projects.

Reports To: Supervisor, Switchboard/Reception

Titles Supervised: None

Hours Per Week: Per Diem

Per Diem schedule: Weekdays & Weekends. This position is a fill in on a as needed basses only to cover when staff is out for the day.

DUTIES

• 1.Provides excellent customer service, assistance, guidance, and direction to visitors and resident/patients. Ascertains the nature of their business; assist and/or direct visitors to various locations. Calls for an escort when necessary.
• 2.Receives messages, flowers and other items; notifies appropriate personnel. Arranges for the delivery of items to residents/patients and appropriate personnel.
• 3.Handles incoming emergencies, following established policies and procedures, notifies and directs appropriate personnel and follows all established security procedures, monitoring residents with wander guard bracelets.
• 4.Serves as hand holder to upset residents and patients. Reports issues of importance to applicable department head and supervisor.
• 5.Assists with overflow of work projects from Front Office, i.e. labeling, folding, and stuffing of envelopes, etc., projects from other departments, and updates Bennett activity board.
• 6.Participates in educational programs and inservice meetings. Train other receptionist upon request.
• 7.Maintains all established departmental and facility policies. Maintains high level of confidentially.
• 8.When at Community Services Desk, assist Adult Day Clients when necessary.
• 9.Other related duties as assigned.

QUALIFICATIONS

Minimum Qualifications:

Education: High School diploma or GED

Experience: N/A

Licensure: N/A

Knowledge/Skills/Abilities:

Ability to handle multiple demands and deadlines; Ability to communicate effectively; Ability to utilize various software packages to carryout position responsibilities.

Physical and Mental Demands:

This description of responsibilities is intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.