Customer Service Team Lead

Ninesmw; Racine (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays and generous paid time‑o

Tuition Assistance Program

Employee Perks Café

On-site fitness center

Job summary

Uline, a family-owned leader in shipping and packaging materials, is hiring a Customer Service Team Lead at our Kenosha, WI location. Pay is $33–$38 per hour with strong growth and earning potential as you coach reps and drive customer satisfaction.

Lead a team of Customer Service Representatives, develop product knowledge, monitor quality, and provide coaching, performance reviews and process improvements to deliver fast, friendly, and accurate service to customers.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership/supervisory experience preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures.
• Review interactions to evaluate quality, track results and provide coaching and performance reviews.
• Provide feedback to management on process improvements to increase efficiency and satisfaction.
• Facilitate team meetings and one-on-one coaching sessions.
• Handle escalated customer issues and provide weekly support.

Skills

Coaching

Leadership

Customer service

Communication

Quality monitoring

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. Provide feedback to management on processes improvements that increase efficiency and customer satisfaction. Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching. Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

High School diploma or equivalent required. Bachelor’s degree preferred. 3+ years of customer service experience. 2+ years of experience in a leadership / supervisory role preferred. Effective communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNMANC) #ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service. Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled Drug-Free Workplace