Customer Service Leader - Manufacturing Ops (Day Shift)

LSI Industries Inc.; Bangor (ME); On-site; USD 70,000 - 90,000; Full time

Job summary

A manufacturing company in Bangor, Maine is seeking a Manager for the Customer Service Team to lead operations in a fast-paced environment. This role involves managing a dedicated team that supports customers with various products and ensures exceptional service. Candidates should have strong leadership skills, experience in manufacturing or distribution, and proficiency with ERP systems. The position requires onsite presence from Monday to Friday during standard business hours.

Qualifications

• Experience in manufacturing, distribution, or similar environments, preferably with millwork, metal, or refrigeration products.
• Strong team-oriented mindset and collaborative approach.
• Proficiency in customer service operations.

Responsibilities

• Lead daily operations of the Customer Service Team.
• Handle escalated customer inquiries and complex issues.
• Develop customer scorecards and metrics.
• Ensure accurate order processing and confirmation.
• Monitor delivery issues and manage multi-plant orders.

Skills

Leadership and interpersonal skills

Verbal and written communication

Organizational and time management abilities

Attention to detail and basic math skills

ERP systems proficiency

Tools

Macola

Visual

Excel

Job description

A manufacturing company in Bangor, Maine is seeking a Manager for the Customer Service Team to lead operations in a fast-paced environment. This role involves managing a dedicated team that supports customers with various products and ensures exceptional service. Candidates should have strong leadership skills, experience in manufacturing or distribution, and proficiency with ERP systems. The position requires onsite presence from Monday to Friday during standard business hours.