Customer Service Leader for Foodservice Ops

Nativeme; Westbrook, Northern (ME, KY); Hybrid; USD 58,000 - 65,000; Full time

Job summary

Native Maine in Westbrook, ME is seeking a Customer Service Manager to lead the customer service and inside support operations. You will drive service excellence from order entry to delivery coordination and build a high-performing team that supports customers and internal partners with accuracy, empathy, and urgency.

Key duties include overseeing daily operations, coaching staff, coordinating with Sales, Operations and Logistics, tracking service metrics, resolving complex issues, and

Qualifications

• 5+ years in customer service or sales support.
• 2+ years in supervisory/managerial role.
• Strong communication and collaborative skills.
• Experience with ERP/order management systems.
• Bachelor's degree preferred.

Responsibilities

• Oversee daily operations of the customer service department.
• Lead and develop a team of representatives and supervisors.
• Coordinate with Sales, Operations & Logistics for seamless order flow.
• Establish and monitor service metrics and performance.
• Escalate and resolve complex service issues cross‑functionally.
• Develop policies, procedures and training aligned with growth goals.
• Advocate for the customer and inform operational improvements.
• Maintain knowledge of product lines, farms, and seasonal availability.
• Align team priorities with company objectives.

Skills

Customer service

Account management

Team leadership

Interpersonal skills

Education

Bachelor's degree

Tools

Prophet 21

NetSuite

Order management systems

Job description

Native Maine in Westbrook, ME is seeking a Customer Service Manager to lead the customer service and inside support operations. You will drive service excellence from order entry to delivery coordination and build a high-performing team that supports customers and internal partners with accuracy, empathy, and urgency.

Key duties include overseeing daily operations, coaching staff, coordinating with Sales, Operations and Logistics, tracking service metrics, resolving complex issues, and