Customer Service Leader-Manufacturing & Accounts (On-Site)

StandFast Group; Carol Stream (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

StandFast Group in Carol Stream, IL is seeking a results-driven Customer Service Manager to lead day-to-day customer support, manage a team of representatives, and ensure timely resolution of inquiries.

You will collaborate with sales, production, and logistics, develop service improvements, train staff, and maintain accurate reporting, while upholding StandFast's commitment to quality and customer satisfaction.

Qualifications

• Minimum 3 years of customer service experience, preferably in manufacturing.
• Supervisory experience is preferred.
• Excellent communication and organizational skills with strong attention to detail.
• Proficiency with Microsoft Office; Amtech ERP familiarity is a plus.
• Ability to prioritize workload and multi-task in a fast-paced environment.

Responsibilities

• Oversee day-to-day customer service operations.
• Manage a team of customer service representatives.
• Monitor service levels and ensure timely resolution of inquiries and issues.
• Coordinate with sales, production, and logistics teams.
• Develop and refine processes to improve customer satisfaction.
• Maintain documentation and reporting.

Skills

Excellent communication

Organizational skills

Attention to detail

Prioritize workload & multi-task

Strong computer skills

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Amtech ERP

Job description

StandFast Group in Carol Stream, IL is seeking a results-driven Customer Service Manager to lead day-to-day customer support, manage a team of representatives, and ensure timely resolution of inquiries.

You will collaborate with sales, production, and logistics, develop service improvements, train staff, and maintain accurate reporting, while upholding StandFast's commitment to quality and customer satisfaction.