Customer Service Leader - Hybrid (1 Day Remote)

4142 Evonik Corporation_4142; Birmingham (AL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Evonik Corporation seeks a Customer Service Manager in Birmingham, AL to oversee the development and implementation of customer service strategies that enhance customer experience and satisfaction. The role directs a team of customer service and sales support professionals and coordinates with sales, supply chain, and logistics leadership.

The position requires a Bachelor’s degree in a related field and 2+ years in customer service or order-to-cash operations.

Qualifications

• Requires a Bachelor’s degree in International Business Administration, Logistics and Supply Chain, Economics, Business Administration, Operations Management, or a related field.
• 2+ years of experience in customer service, supply chain, or order to cash operations.
• Experience coordinating activities across countries or time zones; leading customer service teams.

Responsibilities

• Develop and implement customer service policies and procedures.
• Monitor and evaluate customer service performance metrics.
• Develop training programs and coaching for customer service representatives.
• Build relationships with customers and stakeholders.
• Collaborate with departments to resolve customer issues and ensure timely resolution.

Skills

Global scope

Order-to-Cash

Leadership coaching

KPIs & performance

Cross-functional collaboration

ERP & CRM systems

Education

Bachelor’s degree in related field

Tools

SAP SD/MM

CRM tools

Power BI

Job description

Evonik Corporation seeks a Customer Service Manager in Birmingham, AL to oversee the development and implementation of customer service strategies that enhance customer experience and satisfaction. The role directs a team of customer service and sales support professionals and coordinates with sales, supply chain, and logistics leadership.

The position requires a Bachelor’s degree in a related field and 2+ years in customer service or order-to-cash operations.