Customer Care Supervisor – Lead Growth & Service Excellence

Sterling St James LLC; Waterloo (IA); On-site; USD 55,000 - 70,000; Full time

Job summary

Sterling St James LLC in Waterloo, IA is seeking a Customer Service Manager to lead the Customer Service department and drive load volume growth. The role focuses on delivering top-tier service while aligning with sales, operations, and profitability goals.

The ideal candidate has 1–3 years supervising CS teams, logistics/ trucking experience, and strong communication, time management, and negotiation skills. This full-time role offers a competitive salary and bonus potential.

Qualifications

• Four-year college degree preferred, but not required.
• 1–3 years supervising a customer service department.
• Trucking industry experience is a plus.
• Excellent customer service and negotiation skills.
• Strong verbal and written communication abilities.

Responsibilities

• Lead CSR team to grow load volume and ensure 100% communication.
• Coordinate the transition from sales to customer service.
• Develop customer relationships and provide pricing and capacity solutions.
• Identify and implement improvements to service and load coverage.
• Mentor CSR reps to excel in a fast-paced environment.
• Analyze data to identify trends and improve efficiency.
• Drive progress toward monthly company goals.

Skills

Customer service

Sales

Time management

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Sterling St James LLC in Waterloo, IA is seeking a Customer Service Manager to lead the Customer Service department and drive load volume growth. The role focuses on delivering top-tier service while aligning with sales, operations, and profitability goals.

The ideal candidate has 1–3 years supervising CS teams, logistics/ trucking experience, and strong communication, time management, and negotiation skills. This full-time role offers a competitive salary and bonus potential.