Customer Service Leader for Service Excellence

Socket.dev; West Point (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Amwaste LLC is seeking a Customer Service Manager to lead and develop our customer service team, driving exceptional service and measurable improvements. You will implement policies, mentor staff, and own escalations to ensure customer satisfaction.

In this role, you will analyze feedback and service metrics, collaborate with other departments, and present performance reports to senior management, contributing to a culture of continuous improvement and outstanding client experiences.

Qualifications

• Proven experience in a customer service management role.
• Dialpad experience recommended.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in customer service software and Microsoft Office Suite.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills and a customer-focused mindset.

Responsibilities

• Oversee the daily operations of the customer service department, ensuring high-quality service delivery.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Train, mentor, and manage customer service representatives, fostering a positive and productive work environment.
• Handle escalated customer inquiries and complaints, providing effective resolutions in a timely manner.
• Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
• Collaborate with other departments to ensure seamless service delivery and address customer needs.
• Prepare and present reports on customer service performance to senior management.

Skills

Leadership

Communication

Customer-focused

Problem-solving

Data analysis

Tools

CRM software

Microsoft Office

Job description

Amwaste LLC is seeking a Customer Service Manager to lead and develop our customer service team, driving exceptional service and measurable improvements. You will implement policies, mentor staff, and own escalations to ensure customer satisfaction.

In this role, you will analyze feedback and service metrics, collaborate with other departments, and present performance reports to senior management, contributing to a culture of continuous improvement and outstanding client experiences.